Administrative Support Specialist

Hybrid position based in Raleigh

The North Carolina Community College System (System Office) is a statewide network of 58 public community colleges. The system enrolls over 500,000 students annually. It is the 3rd largest in the nation based on the number of colleges. It also provides data to the North Carolina Learning Object Repository by collecting, contributing, and sharing digital learning resources for use in traditional or distance learning environments. The mission of the North Carolina Community College System is to open the door to high-quality, accessible educational opportunities that minimize barriers to post-secondary education, maximize student success, develop a global, multicultural, and competent workforce, and improve the lives and wellbeing of N.C. citizens. To learn more about the NC Community College System Office and the Great 58 visit our website About Us | NC Community Colleges.

This position supports ApprenticeshipNC Staff Consultants/Coordinators and Managers in the following actions:

• Review and process information submitted by staff for completion and accuracy Produce certificates and official documents
• Assist with the implementation of official office procedures and assure compliance, assist with inventory, assist with ordering and keeping inventory for Federal certificates
• File and archive physical and digital documents
• Complete authorization documents based upon information received from staff
• Review for accuracy documents submitted by staff
• This position supports the General public, Apprentices, Businesses and Organizations. Assist in phone, email, physical, and written contact
• Assist in liaison activities for ApprenticeshipNC, NCCCS, and the state of North Carolina or refer externally based on needs Assists in responses to correspondence physical, verbal, in-person, and digital
• Transfer interested party inquiries and needs to the appropriate personnel or answer them directly
• This position supports the governing agencies of the US Department of Labor, the State of North Carolina, the Department of Agriculture, and NC Community College System Office.
• Deliver completed forms, applications, and correspondence as requested
• Provides assistance in Apprenticeship events
• Assist in testing and implementing new methods for changing procedures and inter-departmental correspondence to improve working accuracy, relationships, and efficiencyÂ
• Assist in training and educating staff and stakeholders on current policies and procedures
  
  

The recruitment salary is up to $62,400.

This is a full-time position (40 hours per week) with State Benefits.

To Receive Credit For All Of Your Work History And Credentials, You Must List The Information On The Application Form. Any Information Listed Under The Text Resume Section Or On An Attachment Will Not Be Considered For Qualifying Credit. Qualified Candidates Must Document On The Application That They Possess All Of The Following

• Experience with Microsoft products such as Word; Excel; Outlook; Teams
• Experience with digital and/or hard copy filing system
• Experience compiling reports and summaries
• Proficiency in database management, spreadsheets, and input
  
  

Management Preferences

• Ability to review and edit information.
• Proficiency with CRM systems (e.g. Salesforce) is advantageous for effectively managing customer interactions and data.
• Information entry, accuracy, and management experience.
• Personal Responsibility & Self Organization
• Ability to judge new and/or complex situations.
• Critical Thinking & Problem Solving
• Collaboration & Teamwork
• Adaptability
• Communication
  
  

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Â

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.Â

Benefits

All System employees are valued and offered a wide variety of competitive and family-friendly benefits. The state of North Carolina provides excellent comprehensive benefits. Employees may choose to participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave, and personal observance is available to eligible employees. Some highlights include:

• The best-funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year which increase as the length of service increases and accumulate year-to-year
• Twelve (12) sick days/year which is cumulative indefinitely
• Longevity pays lump sum payout yearly (based on length of service beginning 10 years and up)
• 401K, 457, and 403(b) plans
  
  

Learn More About Employee Perks/benefits

• Why Work For NC?
• NC OSHR: Benefits
• NC OSHR: Total Compensation Calculator
  
  

The North Carolina Community College System Office uses the Merit-Based Recruitment and Selection Plan to fill positions SUBJECT to the State Human Resources Act with the most qualified applicants. When a salary range or recruitment range is posted, the actual salary will be based on relevant competencies, knowledge, skills and abilities, internal equity, and budgetary considerations pertinent to the advertised position. All post-high school degrees must be from appropriately accredited institutions.

Individuals interested in applying for this position must complete the online process at https://www.nc.gov/jobs, Résumés will not be accepted in lieu of the application. Work history and credentials must appear on the application to receive consideration during the selection process.Â

For Further Information, Please Contact

Paul Makowski, Agency HR Consultant

 North Carolina Community College System

 Human Resources | Caswell Building

 5001 Mail Service Center | Raleigh, NC 27699-5001

 Phone: (919) 807-7225 | Fax: (919) 807-7222

Email: makowskip@nccommunitycolleges.edu