Staff Development Specialist

***We will be recruiting for three (3) positions with this post. the position numbers are 65015033, 60037953, 65014064. Your application will be considered for all open positions.***

*** This role is eligible to be Hybrid and has onsite reporting located within Raleigh, NC ***

The NC FAST Trainer is responsible for developing and delivering comprehensive system training to Department of Health and Human Services (DHHS) staff. This role encompasses classroom, virtual, and eLearning instruction focused on nine economic benefit and social services programs managed through the NC FAST system. The trainer plays a critical role in designing, implementing, and evaluating training materials, including facilitator guides, presentations, job aids, and interactive online resources. Collaboration with stakeholders, including training leads and subject matter experts, is essential to ensure the training content meets organizational needs and addresses evolving program requirements.

The NC FAST Trainer also manages classroom logistics, prepares materials, and monitors participant progress to assess knowledge retention and application. Additionally, the trainer assists with classroom technology setup and provides basic application support to facilitate smooth training sessions. This role requires strong communication and organizational skills, as well as proficiency in content development software and virtual learning platforms. The trainer is expected to maintain up-to-date knowledge of adult learning principles, change management strategies, and eLearning systems. 

Key Duties:

• Develop and deliver classroom, virtual, and eLearning training sessions on the NC FAST system.
• Prepare, organize, and manage classroom logistics, including equipment setup and participant registration.
• Design and create training materials, including presentations, facilitator guides, job aids, and interactive content.
• Evaluate training effectiveness through participant feedback, assessments, and performance monitoring.
• Collaborate with training leads, scriptwriters, and subject matter experts to ensure content accuracy and relevance.
• Assist with technical setup and provide basic support for classroom hardware and software.
• Analyze training gaps and make recommendations for curriculum improvements and updates.
• Apply adult learning principles and change management strategies to enhance training effectiveness.
• Maintain proficiency with content development tools (e.g., Adobe Captivate, Camtasia) and virtual platforms (e.g., Adobe Connect).
• Provide ongoing support and guidance to training participants as needed.

About the NC Department of Health and Human Services (DHHS):

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

About the NC DHHS Information Technology Division:

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits:https://oshr.nc.gov/state-employee-resources/benefits.

For more information about DHHS:https://www.ncdhhs.gov/

Listed below are the knowledge, skills and abilities (KSAs) associated with the position.  These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. 

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Experience delivering adult training via methodologies such  as classroom, virtual, and eLearning formats.
• Documented experience with eLearning systems (e.g., Totara) and content development tools (e.g., Adobe Captivate, Camtasia, Microsoft Suite).
• Proven experience developing and presenting training materials/ facilitating group learning.
• Experience applying change management or process development

Management Preferences:

• NC Income Maintenance casework experience (IMC) or other public assistance work
• Documented experience with utilizing the requirements and standards any program listed: 
  • Medicaid (MA)
  • Child Care (SCCA)
  • Food Nutrition Services (FNS)
  • Program Integrity (PI)
  • Cash Assistance (CA)
  • Work First (WF)
  • Energy Assistance (EA)

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Bachelor's degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role;
OR 
An equivalent combination of education and experience.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.

To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". 

For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.

Salary : $53,164 - $93,038