What are the responsibilities and job description for the Police Communications Operator position at State of Pennsylvania?
Salary : $47,883.00 - $72,189.00 Annually
Location : Lycoming County, PA
Job Type : Non-Civil Service Permanent Full-time
Job Number : N-2025-19068
Department : Pennsylvania State Police
Division : SP Stf Srvs Unt Montoursville
Opening Date : 02 / 18 / 2025
Closing Date : 2 / 22 / 2025 11 : 59 PM Eastern
Job Code : 73020
Position Number : 00212883
Union : AFSCME
Bargaining Unit : A1
Pay Group : ST05
Bureau / Division Code : 00202411
Bureau / Division : Troop F, Montoursville
Worksite Address : 899 Cherry Street
City : Montoursville, Pennsylvania
Zip Code : 17754
Contact Name : PSP Human Resource Civilian Placement
Contact Email : RA-SPSPCIVILPLCMT@pa.gov
THE POSITION
Do you thrive in a fast-paced environment where your decision-making ability is key? The Pennsylvania State Police (PSP) is seeking a dependable Police Communications Operator to complete our team. This position gives you the opportunity to receive, transmit, maintain, and coordinate public safety information in support of PSP law enforcement functions. If you have exceptional communication and listening skills and are looking for a rewarding opportunity, the Pennsylvania State Police would like to talk with you!
DESCRIPTION OF WORK
As a Police Communications Operator (PCO) for the Pennsylvania State Police, your focus will be on handling calls from the general public and county 911 operators regarding emergency and non-emergency police services. You will question callers to gather details, determine response requirements, and assign priorities of incidents. You will be responsible for dispatching and relaying accurate and complete incident information to responding Troopers.
Additional responsibilities include, but may not be limited to :
- Contacting municipal police, fire, ambulance, towing, PennDOT, to provide incident details and request assistance and response
- Utilizing CLEAN, JNET and PFAD to access, research, and maintain records
- Establishing and maintaining incident information in electronic record management systems
- Communicating with Troopers and other PCOs regarding active incidents or concerns
Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information :
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Special Requirements :
Additional Requirement :
Legal Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work / Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
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How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
How many semester credits of college coursework have you completed?If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visiting and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visit and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
How many years of paraprofessional or technical experience do you possess?
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.
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Salary : $47,883 - $72,189
