What are the responsibilities and job description for the DSHS ALTSA Provider Network Navigator for WA Cares Fund position at State of Washington?
JOB
Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long-term services and supports social insurance program. DSHS’s Aging and Long-Term Care Administration’s WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference. The Provider Network Navigators are crucial in training, outreach, and provider registration, and quality assurance. In this role, you will Identify and onboard long-term services and support providers who will offer approved WA Care Services to eligible program beneficiaries. Your partnership with the provider network you build includes verifying provider eligibility, coordinating training sessions, and ensuring on-going compliance with regulations. We are hiring for three vacancies! A hybrid telework schedule is available for one role in Eastern Washington and two roles in Southwest Washington/Coastal counties. Some of what you will do Provider Outreach and Contracting: Create, implement & execute outreach and recruiting strategies across multiple platforms, communities and languages.Develop culturally appropriate outreach materials and strategies for community partners & tribal providers.Training and Development: Delivering and collaborating in the development of training in various formats. conduct train-the-trainer sessions to equip providers with the skills and knowledge they need to function within the WA Cares program.Provider Eligibility and Registration: Facilitate provider application, registration, and contracting.Serve as a point of contact for program-related inquiries from providers which fosters a supportive environment where providers feel valued and motivated.Provider Quality Assurance Audits and Monitoring where occasional regional provider site visits will be expected: developing and supporting providers navigate performance improvement plans.Regularly review provider qualifications, such as licenses (both business and professional), insurance, and updates on their business status and performance.Who should applyThose with a combination of professional/practical experience of 9 years in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, a masters* degree in social work, health or social science, public administration, or a related field, plus 4 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, a bachelor's degree in social work, a health or social science, public administration, or a related field, plus 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, one year of work experience equivalent to a Social and Health Program Consultant 3.Or, 2 years of work experience equivalent to a Social and Health Program Consultant 2.*A master’s degree which includes a relatable practicum may be considered for one of the years of described work experience. Knowledge, skills, and abilities: Skilled in recruiting, evaluating, and auditing contracted employees.Knowledgeable about long-term care provider regulations or licensing requirements and compliance.Experience with ProviderOne, AAA, Medicaid systems, and MS Office.Strong organizational skills with attention to detail and process improvement.Proficient in writing policies, procedures, and training materials.Comfortable working independently and making decisions autonomously.Positive, proactive collaboration with the ability to influence and engage business partners.DSHS partners with people to access support, care, and resources. Interested? Along with your completed application & 3 references, include a chronological resumeQuestions? Please email Jenny at bastrjl@dshs.wa.gov or call 360-791-4168 and reference #01967. To learn more about DSHS, go to www.dshs.wa.gov. The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security. #WeAreHiring #InclusionWorks
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long-term services and supports social insurance program. DSHS’s Aging and Long-Term Care Administration’s WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference. The Provider Network Navigators are crucial in training, outreach, and provider registration, and quality assurance. In this role, you will Identify and onboard long-term services and support providers who will offer approved WA Care Services to eligible program beneficiaries. Your partnership with the provider network you build includes verifying provider eligibility, coordinating training sessions, and ensuring on-going compliance with regulations. We are hiring for three vacancies! A hybrid telework schedule is available for one role in Eastern Washington and two roles in Southwest Washington/Coastal counties. Some of what you will do Provider Outreach and Contracting: Create, implement & execute outreach and recruiting strategies across multiple platforms, communities and languages.Develop culturally appropriate outreach materials and strategies for community partners & tribal providers.Training and Development: Delivering and collaborating in the development of training in various formats. conduct train-the-trainer sessions to equip providers with the skills and knowledge they need to function within the WA Cares program.Provider Eligibility and Registration: Facilitate provider application, registration, and contracting.Serve as a point of contact for program-related inquiries from providers which fosters a supportive environment where providers feel valued and motivated.Provider Quality Assurance Audits and Monitoring where occasional regional provider site visits will be expected: developing and supporting providers navigate performance improvement plans.Regularly review provider qualifications, such as licenses (both business and professional), insurance, and updates on their business status and performance.Who should applyThose with a combination of professional/practical experience of 9 years in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, a masters* degree in social work, health or social science, public administration, or a related field, plus 4 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, a bachelor's degree in social work, a health or social science, public administration, or a related field, plus 5 years of professional experience in planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.Or, one year of work experience equivalent to a Social and Health Program Consultant 3.Or, 2 years of work experience equivalent to a Social and Health Program Consultant 2.*A master’s degree which includes a relatable practicum may be considered for one of the years of described work experience. Knowledge, skills, and abilities: Skilled in recruiting, evaluating, and auditing contracted employees.Knowledgeable about long-term care provider regulations or licensing requirements and compliance.Experience with ProviderOne, AAA, Medicaid systems, and MS Office.Strong organizational skills with attention to detail and process improvement.Proficient in writing policies, procedures, and training materials.Comfortable working independently and making decisions autonomously.Positive, proactive collaboration with the ability to influence and engage business partners.DSHS partners with people to access support, care, and resources. Interested? Along with your completed application & 3 references, include a chronological resumeQuestions? Please email Jenny at bastrjl@dshs.wa.gov or call 360-791-4168 and reference #01967. To learn more about DSHS, go to www.dshs.wa.gov. The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security. #WeAreHiring #InclusionWorks
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security
DSHS ALTSA WA Cares Provider Training Curriculum Developer
Washington State Department of Social and Health Services -
Lacey, WA
DSHS ALTSA Provider Policy Network Development Manager
Washington State Department of Social and Health Services -
Lacey, WA
