LAMS Support/IT System Administration – Journey

Work Hours and Partial Telework flexibility may be available and considered
Salary: $7,147.00 - $9,612.00 Monthly

Review of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment at any time after 4/21/25. It is in your best interest to submit materials as soon as possible.

Want to join something GREAT and make a difference?
The Department of Natural Resources (DNR) has an exciting opportunity within our Information Technology Division (ITD). This position serves as the Land Agreement Management System (LAMS) system administrator, a Software-as-a-Services (SaaS) cloud-based application. This position is responsible for administering, supporting, optimizing, and maintaining Enkon’s cloud-based Integral-LIS platform to support the Agency’s enterprise land agreement operational and strategic needs. This position ensures the LAMS implementation of the Integral-LIS SaaS platform is secure, reliable, and effectively integrated with other DNR enterprise systems. This role includes traditional systems administration responsibilities, adapted to the modern cloud-based environment. This position delivers technical solutions that achieve high system performance, efficient user management, and compliance with agency and statewide policies. This position will also provide custom reports, using the reporting tool to provide reports requested by users that do not require Enkon to develop.Responsibilities:

• Provide LAMS system support as the SaaS (Enkon Integral-LIS) System Administrator.
• Deliver the technical solutions for configuring, deploying, and maintaining the LAMS SaaS platform to meet business requirements. 
• Perform system monitoring by tracking the health and performance of the LAMS system, ensuring uptime and availability. 
• Provide LAMS Business Analysis support, including gathering system requirements from the business customers and documenting functional and technical requirements for LAMS SaaS application configurations.
• Provide Tier 2/3 production support for the LAMS application, addressing escalated issues from the LAMS / NaturE Support Team (NST).
• Provide some LAMS Identity and Access Management (IAM) support, such as administering user accounts, roles, permissions, and policies for the LAMS system.

Required Qualifications: 

• A Bachelor of Science degree in computer systems, information systems, or related field, AND 4 years of experience in Software as a Service (SaaS) platform system administration and support, PowerShell, Python, or other scripting language, SQL (PL-SQL, T-SQL or other query language), and IT system troubleshooting;
  OR a combination of education and/or experience equivalent.
• Experience with business analysis, including working with business and IT stakeholders to gather and document system requirements.
• Experience managing SaaS configurations, deployments, patches, and upgrade/update management.
• Experience with SaaS platform architecture and SaaS integration.
• Knowledge of networking concepts (e.g., DNS, TCP/IP, VPN) for ensuring SaaS connectivity and performance.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention and requests are followed.
• ITD Competency Clusters
  • Communication
  • Conflict Management
  • Interpersonal Skills
  • Change Leadership
  • Analytical Thinking
  • Customer Focus
  • Decision Making
  • Planning & Organizing
  • Thoroughness
  • Fostering Diversity
  • Team Participation
  • Personal Credibility, Ethics, and Integrity
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

Special Requirements and Conditions of Employment:

• Office environment, with a possible remote work environment within the home.
• Occasional travel may be required. 

Desired Qualifications:

• Familiarity with ITSM (IT Service Management) tools (e.g., Zendesk) for incident, change, and problem management.
• Familiarity with the ITIL (IT Infrastructure Library) framework and processes.
• Familiarity with Infrastructure as Code (IaC) tools for managing cloud environments.
• Experience with Agile methodologies (e.g, Scrum, Kanban).

Don’t let doubts stop you from applying for this position. If you have any questions about the required qualifications or how your experience relates to them, please contact us at DNRrecruiting@dnr.wa.gov. A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don’t hesitate to apply!Application Requirements: Failure to provide listed documents may result in disqualification. If you have questions or difficulty attaching these documents, please contact dnrrecruiting@dnr.wa.gov.

• Apply online: at www.careers.wa.gov (Click on the APPLY button above).
• Letter of interest: describing your specific qualifications for the position and the position required, desired, and special requirements.
• Resume: that details your experience and qualifications.
• References: 3-5 professional references with current telephone numbers, to include your 2 most recent supervisors. You may attach a document, use the References text field in the online application, or include it with your resume.
• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

Questions?  Please contact Michiko Quach at michikoquach@dnr.wa.gov or email us at DNRrecruiting@dnr.wa.gov

Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

About the Department of Natural Resources (DNR). 
At DNR, we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity, and inclusion. 
Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.
Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
Our Core Values:

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:
This recruitment may be extended and used to fill future similar vacancies for up to sixty (60) days.
 
DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

Veterans wishing to claim Veteran’s preference, please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number before attaching it. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons with disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing, or completing your application, call 360-664-1960 or 1-877-664-1960 or email CareersHelp@des.wa.gov.

Check us out on: DNR’s website | Facebook | Twitter | Instagram | YouTube | WordPress

Salary : $85,764 - $115,344