Revenue Agent 4 (Lead Worker)

Introduction

The Department of Revenue (DOR) has an opening for a Revenue Agent 4 (lead worker) within the Business Tax Unit of the Customer Service Bureau. DOR is looking for energetic, self-motivated individuals to provide leadership and direction within the bureau. This position is located at the Wisconsin Revenue Building , situated conveniently off the Beltline just five minutes from Downtown Madison.

We invite you to discover what makes DOR such a great place to work!

• Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
• We support a healthy balance between your personal and professional life, including the opportunity for a hybrid (a blend of in-office and remote work) work schedule after probation!
• Enjoy a robust training culture with a focus on professional development and career enhancement.
• Work independently with opportunities for collaboration with other members of leadership and staff.

DOR employees also have access to an excellent comprehensive benefit and compensation package , this includes paid time off so you can truly have a work / life balance! Our competitive benefits package also includes :

Employees may also be eligible for Public Service Loan Forgiveness . To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator .

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!

This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.

Position Summary

This position provides support to the Revenue Agent Supervisor, 12 revenue agents and up to 10 seasonal limited-term employees. Duties include training and development of employees and external customers; communication, and implementation of customer service standards; reviewing the most complex activities including researching and responding to inquiries related to, sales / use tax, withholding tax, local exposition, premier resort, rental vehicle, and excise tax programs administered by the Department. This position also p repares and updates Taxpayer Assistance and System references online and paper reference manuals and other tools used by staff to assist customers.

Click here to view a full copy of the position description.

Salary Information

Revenue Agent 4 is in pay schedule and range 07-03 and the starting salary is between $26.87 and $33.85 an hour ($55,890 and $70,408 annually).

Salaries are dependent on candidate qualifications. Compensation for current and eligible former State employees may vary and will be set in accordance with the State Compensation Plan.

Job Details

Due to the nature of this position's duties, candidates will be subject to a criminal background check, including fingerprinting, and a tax compliance check prior to appointment.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of application. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

A 12-month probationary period will be required.

Qualifications

Minimally qualified candidates will have experience :

Well-qualified candidates will also have experience :

How To Apply

To be considered for this position, you must complete the online application. For instructions, refer to the following link : Applying to State Service . A current resume and letter of qualifications must be attached to the online application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .

Submitted materials will be evaluated and the most qualified applicants will be invited to an interview. Status updates will be received via email. Make certain your contact information is correct and check your email regularly.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the application process as described above by the stated deadline.

Veterans with a 30% or greater service-related disability rating are eligible for non-competitive appointments. If you meet this eligibility criteria, please send a letter of qualifications, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below. Current state employees in permanent positions are not eligible for non-competitive appointments.

Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov or (608) 267-7297.

Deadline to Apply

All application materials must be received by 11 : 59 PM on February 12, 2025.

Salary : $55,890 - $70,408