What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Staybridge Suites Port Arthur?
Key Responsibilities:
- Financial Auditing:
- Reconcile daily sales and revenue from all departments against the property management system.
- Balance cash drawers, credit card transactions, and other forms of payment.
- Review and post room charges, guest folios, and other miscellaneous charges.
- Generate detailed night audit reports summarizing daily financial activity.
- Front Desk Operations:
- Assist guests with check-ins and check-outs during the overnight hours.
- Respond to guest inquiries and requests, including room changes, special needs, and complaints.
- Manage room status updates and ensure accurate room availability.
- Monitor security systems and maintain overall safety of the hotel premises
- Administrative Tasks:
- Maintain accurate guest records and update reservation systems.
- Process lost and found items
- Prepare necessary paperwork for the following day's operations
- Conduct routine checks of public areas and ensure cleanliness standards are met
Required Skills:
- Strong attention to detail and accuracy in data entry
- Proficiency with property management systems and computer applications
- Excellent customer service skills and ability to handle guest concerns effectively
- Basic understanding of accounting principles and financial reporting
- Ability to work independently with minimal supervision during night shifts
Work Environment:
- Primarily working overnight hours in a hotel front desk setting, 1st and 2nd shifts may be available
- May involve some physical activity like checking room status or assisting with luggage
- Requires flexibility to adapt to changing guest needs and unexpected situations
Job Type: Part-time
Pay: $12.00 per hour
Expected hours: No more than 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $12
