What are the responsibilities and job description for the Digital Services Manager, Information Technology Department position at Stearns County, MN?
Position Description
Full Range: $94,622 - $138,876/annually
Position Objective
To provide leadership and overall governance of the Digital Services Division. This position is responsible for strategic direction and effective resource allocation (human and financial) for the County’s enterprise technology platforms, and management of the County’s Websites and Applications Development activities.
Essential Duties and Responsibilities
These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1. Assists with defining Department vision and strategies for successfully linking information technology to County objectives.
2. Build relationships and collaborate with County Departments to identify effective technology solutions that address their unique departmental-specific needs. Introduce and advance industry knowledge [new technologies] through professional development and research.
3. Oversees technical support and problem resolution for responsible functional areas - Websites, SharePoint, Customer Relationship Management (CRM) system and Applications Development including establishing and implementing policies, programs, and procedures.
4. Researches and leads discussions County-wide with department management and staff to provide innovative solution ideas for utilizing digital channels, user experience (UX) and automated intelligence (AI) to enhance the way the County conducts business and serves its citizens
5. Establishes priorities and work plans for division staff that are consistent with the County’s technology strategy and objectives and organizational mission and values.
6. Assists with the planning, preparation, and management of Digital Services Division budgets.
7. Manages vendor relationships and technology procurement.
8. Supervises staff and performs activities such as monitoring effective completion of assigned projects, annual performance communications, time management, and professional development.
9. Develops and maintains a Web Plan that is linked to and promotes the County’s public service priorities while remaining adaptable to changing trends in Web technologies.
10. Provides leadership for SharePoint content management and applications.
11. Provides leadership for CRM resources and applications.
12. Provides leadership for Applications Development.
13. Develops and presents training, demonstrations and seminars.
14. Attends work in a regular and timely manner.
15. Performs other duties as assigned or apparent.
Minimum Qualifications and Desirable Knowledge, Skills and Abilities
Minimum Qualifications
In order to be considered for this position, applicants must possess the following:
- Bachelor's degree
- Five years of progressively related experience
- Experience using Microsoft Office Applications, HTML, Microsoft SharePoint, and Microsoft CRM Portals Reliable means of transportation to travel to multiple locations around Stearns County, some of which may not be accessible by public transportation
- Bachelor's degree in a computer science related field Experience providing direct supervision of professional staff
Accountabilities, Work Environment and Extent of Supervision or Guidance Provided
Accountabilities Shared By All Employees
1. Performs job responsibilities in a manner consistent with the County's mission and values.
2. Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position.
3. Develops respectful and cooperative working relationships with co-workers.
4. Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
5. Seeks opportunities for further personal growth and development.
6. Represents the County in a professional manner to all internal and external contacts when doing the County's business.
7. Complies with all rules and policies in order to maintain a safe work environment.
Accountabilities Shared By Managers and Supervisors
1. Demonstrates, by personal example, the integrity, ethics and excellence in work performance.
2. Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned employees.
3. Orients personnel to County policies and procedures, and clearly communicates primary responsibilities and expected performance outcomes so individuals may proceed with certainty in their respective positions.
4. Leads, monitors, and continually evaluates employee performance using the performance communication process.
5. Administers County policies and contracts in a legal manner and fully documents all incidents and actions taken as a member of the supervisory/management team.
6. Creates a work environment in which individuals are motivated to accumulate additional skills and competencies and assists them in seeking opportunities for further personal growth and development.
Work Environment and Physical Demands
The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will require travel to offsite locations and minimal attendance at evening meetings. Will have infrequent exposure to health hazards and accidents; requires a low level of physical effort.
Extent of Supervision or Guidance Provided
Work is performed under the general supervision of the Chief Information Officer.
Supervision of Others
This position supervises Digital Services Division staff.
Frequent.
Hours of Work, Testing and Interview Dates
Hours of Work
This position has a normal work schedule of 8:00 a.m. to 4:30 p.m.; may include some hours outside of normal work hours on occasion.
Interview Date
If you are selected to be interviewed for this position, interviews will be held on Monday, February 3, 2025. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience. A job specific physical, drug and/or psychological exam may be required before appointment.
If you require special accommodations to participate in the Stearns County hiring process, please contact us at 320-656-3606.
Salary : $94,622 - $138,876
