Office Assistant

The Office Assistant for Steel Lending Group is responsible for day-to-day office-related tasks for Steel Lending Group’s customers and auto dealers. 

Time Commitment: This job requires full-time, in office availability, during normal business hours. Monday through Friday 8:30 AM – 5:00 PM

Compensation: Non-Exempt position, hourly wage

Reports to: Office Manager

Back up person: Office Manager or their designee

Work location: In-Office

Professional Requirements

• Dress and communicate (both verbally and in writing) in a professional manner that instills confidence in the prospect, and communicates Steel Lending Group’s professional image.
• Project an out-going, friendly demeanor, with the ability to easily converse with people, primarily via phone and email correspondence. This position represents Steel Lending Group and must always act in a professional manner.
• Respond to all email, text, phone, in person and internet inquiries from referral sources promptly. One major advantage using Steel Lending Group is speed; it is expected that the Office Assistant will respond quickly, consistently, and concisely to all inquiries.
• Be up to date on all Steel Lending Group programs, guidelines, and pricing.
• Assist in the office with customer service and all aspects of dealer funding, as necessary.

General Duties

• Follow opening and closing procedures for the office, daily.
  Answer Incoming calls
• Provide excellent customer service to customers and auto dealers
  • Answer customer inquiries on accounts
  • Process payments via customer request
  • Route calls to appropriate SLG employee(s)
• Handle and process incoming mail, update information in system as needed for changes on customer accounts (address/insurance etc).
• Responsible for keeping the kitchen tidy reporting to the Office Manager items in need of restocking/replacement.
• Fill copiers and fax machines with paper.
• Inventory supplies and provide Office Manager items in need of restocking/replacement, twice monthly.
  
  

Loan Prospecting, Purchase and Funding

The Office Assistant will assist and be the backup for many tasks associated with funding loans, to include but not limited to:

• Obtaining any trailing docs form the dealer or borrower
• DMV filing
• Title Management
• Insurance Management
• Setting up file in servicing software
  • Posting Payments
  • Processing Payoffs
  • Documentation

While Steel Lending Group anticipates it will receive loan inquiries directly from borrowers on occasion, most Steel Lending Group’s loans are referred from Oregon, Nevada & Arizona Auto dealers. Steel Lending Group will deploy a digital and online strategy to raise the profile of their business and products to the automobile industry but is aware that most business comes from personal relationships built with dealers directly.

The Office Assistant will assist with the quarterly and annual reporting requirements related to all investment platforms as required by state and federal regulators and as necessary for the company’s professional accounting and legal advisors and Fund partners.

Perform all duties with a priority on the protection of the company, its officers and investors.

Collections

The Office Assistant will at times be asked to assist and be the backup for tasks associated with collections. These items include but are not limited to:

• Answer incoming calls
• Provide excellent customer service to customers
• Answer customer inquiries on accounts
• Process payments via customer request
• Make outgoing collection calls
• Negotiate payment terms with customers in accordance with established guidelines to minimize potential legal action or repossession
• Provide solution based on customer’s situation
• Receives and responds to collection and credit related inquiries in a prompt manner
• Performs other related duties as assigned
  
  

Requirements
This job description outlines the general duties of this position. This description may change from time to time and is not meant to cover every item required of the job. 

To provide Steel Lending Group outstanding service, there may be tasks outside of this job description that are necessary. This position may require extended periods of sitting and/or viewing a computer monitor.

Any job offer will be presented by way of an offer letter from the company, which must be signed and returned to HR within 3 business days.

Job placement will be contingent on a successful criminal background check and completed Employment Application.

Compensation & Benefits

$21.00 per hour.

We offer a collaborate culture for our staff. Our competitive benefits package includes: 

• Competitive Pay 
• Paid Time Off 
• Paid Company Holidays 
• Medical, Dental, Vision & Long-Term Disability  
• SIMPLE IRA
  

Steel Lending Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Salary : $21