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Service Excellence Manager

Stein Industries, Inc.
Brooklyn, MN Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/16/2025

Job Description:

This role will lead our customer service team to ensure great support for our customers.

About Stein Industries, Inc.

We are a division of Stein Industries, Inc. providing customer-centric solutions and innovative products for over 50 years.

  • Key Responsibilities:
  • Manage and lead team performance
  • Trouble shoot escalated customer opportunities
  • Aid customer service representatives
  • Define and create training aids
  • Train representatives
  • Ensure SOP's procedures are kept up to date

About the Ideal Candidate

  • College degree (or equivalent experience) in a related discipline (i.e., Business)
  • Five years' experience in manufacturing/customer service
  • Microsoft D365 experience
  • Strong leadership and problem-solving skills

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