Mechatronics Warranty Engineer

Job Description

The Mechatronics Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Mechatronics Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.

Key Responsibilities

• Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
• Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
• Manage escalation of issues as needed
• Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
• Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
• Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
• Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
• Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings
  
  

Skills & Qualifications

• Bachelor of Science in Mechanical or Electrical Engineering from accredited University
• 5-8 years of strong technical background in automotive engineering, quality, and/or manufacturing
• Proven ability to solve problems using advanced root cause analysis tools and techniques
• Strong analytical skills to identify patterns, trends with data analytics tools
• Experience with modules, electronic components, or mechanical-electrical systems.
• Experience with vehicle level diagnostics for DTCs and vehicle architecture analysis.
• Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management
• Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality
• Strong customer-oriented mindset
• Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions
  
  

Preferred Skills

• Masters in Engineering
• Shainin Red X Journeyman
• Kepner Tregoe