What are the responsibilities and job description for the Desktop Support position at Stellar Professionals LLC?
Job Details
Mode of Interview: In Person
Work Location: Boise ID
Work Arrangement: Onsite
Shift: EST
Candidate must be having 5 years of experience
- Professional experience in a technical end-user support role providing in-person desktop support AND remote support via phone, email, etc.
- Experience providing end user support on Windows-based machines (Windows 10 & 11)
- Experience with basic Active Directory user management for end user support
- Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
- Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
- Experience working with a help desk ticketing system
- Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
- Experience with hardware/software installation and support and imaging
- Experience with M365 support
- Experience working in virtualized environments (MS Azure/Entra AD)
- Exceptional communication skills required - candidates must exude professionalism even in stressful situations
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