Collector-In office (Bilingual preferred)

Stenger & Stenger, PC is a Grand Rapids, MI based law firm specializing in consumer debt collection. Due to our rapid growth and service area expansion, we are looking to expand our teams in Covington, KY and Grand Rapids, MI. We are searching for experienced in-office legal debt collectors - bilingual - English - Spanish preferred. Our Collections team collaborates with our clients, our legal team, and consumers to identify the optimal debt resolution solution for every unique situation. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. We are currently offering $20-$25 per hour based on experience. We also offer a robust benefit package, and retirement plan. As a Collector at the Firm, your primary duties will include:

• Handling inbound (majority of calls) and outbound collections calls efficiently and effectively
• Effectively analyzing customer accounts making sound decisions regarding repayment
• Drive revenue by collecting payment-in-full and establishing repayment plans
• Maintain and update customer files accurately
• Closely follow collections scripts to ensure client expectations and compliance.
• Record all customer payments accurately
• Notate all customer conversations and circumstances accurately
• Interact respectfully and effectively with all internal and external customers
• Abide by all rules and regulations established by the FDCPA, FCRA and all state & federal laws

Our most successful team members share the following background and skills:

• At least 2 years of experience in 3rd party consumer debt collections in a law firm environment.
• Bilingual (English/Spanish)
• Excellent active listening, written and verbal skills
• Determination to meet or exceed individual goals
• Professional customer service skills
• Exceptional negotiation skills
• Independent thinking and practical problem solving

At Stenger & Stenger, PC, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences that each individual has to offer. This job description is a summary of the typical functions of the job and not intended to be an exhaustive list of all job responsibilities, tasks, and duties. Stenger & Stenger, PC is an equal opportunity Employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.