Volunteer Coordinator

Purpose:

We are currently seeking candidates who are looking to be a part of a unique, fast-growing organization working towards ending homelessness. Our ideal candidate is someone with both previous experience or understanding of Minnesota’s homeless response systems and managing and leading a diverse team towards Stepping Stone’s mission based on our four values of empowering, dignity, collaboration, and stewardship.

The Volunteer Coordinator works closely with the Development team and reports directly to the Executive Director.

Responsibilities:

Volunteer Coordination & Management – 45%

• Recruits, trains, and supervises new volunteers.
• Collects volunteer information, availability, and skills, and maintains an up-to-date database.
• Uses marketing tools such as outreach programs, e-mails, and volunteer databases.
• Keeps new and existing volunteers informed about the organization and volunteer opportunities.
• Matches volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities and receive the proper training.
• Organizes training and leads on-the-job training.
• Keeps schedules and records of volunteers' work.
• Prepares codes of conduct and operating procedures to uphold the organization's values.
• Ensures the organization's purpose is conveyed to the public.
• Adheres to additional tasks as assigned from the Executive Director, Development Team, and/or Leadership Team.
• Other duties as assigned by manager.

Marketing and Outreach – 40%

• Performs community outreach efforts with a focus on education and awareness on suburban homelessness.
• Support marketing and social media efforts for the organization
• Conducts group presentations, one-to-one contacts, and make follow-up phone calls to partnering agencies to bring awareness of Stepping Stone’s programs and services.

Fundraising – 15%

• Partners with the Development Team for fundraising initiatives to help the organization meet financial goals.
• Forms strong partnerships with key stakeholders and ensures quality service.
• Oversees the intake, sorting, and storage of in-kind donations to ensure they are properly organized and distributed as needed.
• Acknowledges and thanks donors for in-kind contributions through thank-you letters, emails, or calls.
• Maintains accurate records of in-kind donations to support reporting and inventory management.

Qualifications:

• 1-3 years of experience in fundraising, recruiting, event planning or volunteer coordination preferred but not required.
• Utilize software such as MS office, Google Drive, and other volunteer management databases to maintain volunteer records and hours.
• Strong leadership skills with ability to motivate and encourage others
• Excellent verbal and written communication skills
• Minimum of Bachelor’s degree or equivalent experience in human services, management, and/or leadership-related field.
• Ability to develop and maintain positive relationships with various people, including but not limited to those with lived experience, Board of Directors, staff, volunteers, interns, government officials, community partners, etc.
• Excellent documentation and written and verbal communication skills.
• Ability to work independently with a strong sense of focus, task orientated, non-judgmental, and a clear sense of boundaries.
• Ability to work in various settings with culturally diverse people and communities, being culturally sensitive and appropriate.
• Must pass background study, per MN Department of Human Services guidelines.

About Stepping Stone Emergency Housing:

Stepping Stone Emergency Housing provides emergency shelter and critical support services to program participants, 18 and older, who are experiencing homelessness as they strive towards self-sufficiency. We are a one-of-a-kind organization whose staff walk alongside our residents to break their cycle of homelessness. We have three different programs: Shelter, LTH Program, and Hotel.

• Shelter: Located in Anoka, the Stepping Stone Shelter program is more than “just” a place to sleep for the night. We’re a temporary but short-term home for 66 men and women. This means we’re staffed 24/7 with a bed to call their own, three meals a day, laundry, showers, and much more. Our Case Managers and Shelter Advocates work with residents one-on-one to create and execute an individualized plan to help them move from homelessness to self-sufficiency.
• Community Programming: Stepping Stone’s Community housing program offers case management and critical support services for up to 20 stably housed within Anoka County residents.
• Hotel: Stepping Stone’s Hotel program was formed due to the COVID pandemic. Limited residents are located at a hotel in Anoka, while there are 50 additional residents between two hotels in Washington County (Forest Lake and Stillwater). The goal for both Stepping Stone and Washington County is to discontinue the use of these hotels and develop a static, congregate shelter similar to the facility in Anoka.

Stepping Stone is the only organization of its kind in the counties of Anoka, Washington, Dakota, Scott, and Carver. We are part of the Suburban Metro Area Continuum of Care.