What are the responsibilities and job description for the Hotel Front Desk Agent (Full-Time) position at StepStone Hospitality?
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Job Type
Full-time
Description
Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking.
Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!
Duties And Responsibilities Include
Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety
and Health Act and state and local regulations.
The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Requirements
16.00 per hour
Job Type
Full-time
Description
Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking.
Do you enjoy connecting with guests and providing memorable travel experiences? If so, join our team of dedicated hospitality professionals at University Park Marriott!
Duties And Responsibilities Include
- Register and assign rooms to guests.
- Issue room key and escort instructions directly to guest.
- Sort, and track incoming mail, messages and packages.
- Transmit and receive messages using all communication avenues, GPX, phone etc.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest, as needed.
- Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
- Ability to accurately use various office software.
- Assist with room service orders and room calls if available to leave front desk.
- Have a full working knowledge and expertise of each shift including night audit.
Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety
and Health Act and state and local regulations.
The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Requirements
- Must have flexible availability to be able to work AM or PM shifts, including overnights, weekends and holidays.
- This position will work mostly PM shifts, consisting of 3:00 PM to 11:00 PM.
- Excellent communication skills.
- Ability to resolve guest issues professionally and respectively.
- Previous guest service experience is required.
- Hotel experience is preferred.
- Minimum lifting of 50 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 50 pounds
- Other duties may be assigned.
16.00 per hour
