Technology Alignment Manager (TAM) (L2)

Technical Alignment Manager (TAM) (L2)

Department: Operations

Reports To: Chief Operations Officer

Hours Per Week: 40-42.5: 7:45am - 5:00pm with occasional weekend and afterhours work as needed

Starting Salary: $60,000 - 75,000 annually

Greetings!

StepUP IT Services, LLC, is a Managed Service Provider (MSP) based in Eugene, OR that is committed to excellence in service that supports the success of our clients, and in return the success of StepUP IT and its employees.

We do this by hiring those who share our core values and exercise Integrity, Teamwork, Dedication, Innovation and Fun - we call it the IT DIF.

We are growing and adding clients regularly, and have need of a Technical Alignment Manager (TAM) (L2)

Summary

As a full-time L2 Technical Alignment Manager (TAM), you will be the primary technical resource assigned to a particular set of clients and will use your knowledge, problem solving skills and expertise to successfully deploy Windows PC’s, provide help-desk support for Windows-based systems, implementations, various upgrades and other project related support. This is an excellent opportunity for a motivated IT professional looking for high-level mentorship and career growth.

This is an on-site, full-time (M-F, 7am - 5pm) position with occasional evening/weekend work for time sensitive projects.

Daily you will proactively:

• Perform Help Desk support for Windows-based systems
• Configure and deploy windows PC’s
• Provide support for new applications and upgrades to existing systems
• Create and implement solutions to technical issues and implement new systems or infrastructure changes
• Apply critical systems updates and proactively implement corrective actions to prevent systems failure
• Prepare for disaster recovery and ensure that appropriate backups are completed and tested
• Troubleshoot software and hardware failures and identify network issues
• Establish and maintain security and integrity controls
• Effectively execute service offerings and communicate their value to clients
• Assist with new client onboarding and system documentation
• Assist the project team with IT equipment installation and configuration
• Participate in the recurring on-call rotation for afterhours support.
• Support other team members with occasional coverage needs

To thrive in this role you must have:

• The ability to lift up to 50lbs related to equipment transport and installation
• A Bachelor’s degree in Computer Science (or related field), or relevant work experience.
• minimum of 4 years’ technical experience with increasing responsibility
• Experience with Windows-based production environments
• Understanding and administration of network services (TCP/IP, DNS, SMTP, HTTP, etc)
• The ability to lift a minimum of 50 LBS
• A valid driver’s license and reliable vehicle for transportation
• A positive attitude and ambition to be a team player supporting company goals

StepUP IT offers a robust compensation and benefits package that includes:

• 401 (K) retirement plan with a 4% employer match.
• Medical, dental and vision insurance packages with shared premium costs the first day of the month following 30 days of employment.
• Generous Paid Time Off accrual plus an additional 6 paid holidays a year.
• Tuition coverage for eligible education and training.
• Cell phone reimbursement up to $50.00 per month; Mileage reimbursement
• Employee engagement opportunities.

We look forward to reviewing your cover letter and resume, and an opportunity to meet with you.

StepUP IT Services, LLC is and equal opportunity employer.