What are the responsibilities and job description for the Shipping & Receiving Specialist position at Steri-Tek?
Responsibilities
SHIPPING
- Ship all irradiated product in an efficient and accurate manner, as described in required SOP’s.
- Prepare product for shipment to customer.
- Place product in the appropriate “Staged for Shipment” area and contact carrier for pick up.
- Reconcile shipping invoices.
- Inventory and order supplies.
- Inventory, organize and prepare materials/displays for Trade Shows.
- Arrange transportation for Trade Show materials/displays.
- Research and compare transportation rates.
RECEIVING AND PRE-PROCESSING
- All products received for irradiation are inspected, documented, and processed in an efficient and accurate manner, as described in required SOP’s.
- All boxes are to be counted and compared to the shipping documents before signing. Record any damage on shipping documents.
- Complete the receiving section of the Shipping Receiving log.
- Create a Job Folder.
- Check the Database for the applicable process specification sheet (VSF) and place a copy in the folder.
- Complete all remaining inspections and receiving paperwork.
- Move product to pre-processing area.
- Check Job folders for accuracy prior to processing.
CUSTOMER SERVICE
- Ensure all customer inquiries regarding shipping and receiving are dealt with in a professional and courteous manner, and all issues are resolved.
- Take customer calls whenever possible.
- Respond to all customer voicemails and emails within 24 hours.
- Be a resource of information regarding shipping and receiving to staff and customers.
- Address customer RST questions as needed.
- Trouble-shoot receiving/shipping issues as needed.
Other duties assigned by the manager.
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