What are the responsibilities and job description for the Help Desk Specialist position at StevenDouglas?
MUST BE LOCATED IN JACKSONVILLE, FL OR ATLANTA , GA
White glove mentality and this person will be supporting CST time zones as well. Homebuilder exp is preferred but someone who is comfortable on the phone and being in front of the C-Level exes as well.
The primary role of the Helpdesk Administration is to provide end user assistance. This includes the responsibility to properly document changes. The Help Desk Technician will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform Help Desk activities and document resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Maintain compliance with company ITGC policies related to Helpdesk duties.
- Address incoming calls and emails to the Help Desk while ensuring courteous, timely, and effective resolution of end user issues
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Assist with documentation for yearly eternal audits as needed
- Effectively communicate and work with employees, internal divisions and external customers.
- Any ad-hoc tasks as assigned.Ability to work in a fast-paced environment.
EXPERIENCE, SKILLS, KNOWLEDGE
- Certification or Related work experience.
- Exceptional communication skills -- both written andverbal
- Strong attention to detail
- Strong organizational skills and time management skills
- Ability to establish and maintain strongrelationships
WORK ENVIRONMENT:
- The work environment is representative of an office/field setting
- The noise level in the work environment is usually quiet to moderate
- Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.
Salary : $60,000 - $65,000
