RECEPTIONIST

Description

Title: Receptionist 

Department: Clinic Business Office 

Reports To: Sara Holst

General hours of work: Monday- Friday, Business hours

Locations: Gowrie, Lake View, Lake City, and Rockwell City, IA

Status: Full-time

Required Experience: None

Required Education: High School Diploma or equivalent

Position Summary: Responsible for the routine receptionist duties, including answering multi-line telephone, waiting on customers, as well as general office responsibilities, including routine office processes. Collect and process billing information and patient inquiries. Aids overall functions of the clinic.

Essential Function:

1. Maintain established departmental procedures, objectives, quality assurance programs, environmental and infection control standards, and hospital policies including compliance policies.
2. Maintain patient documentation and that patient records are treated as confidential information. Adheres to the policies and procedures regarding HIPAA guidelines.
3. Communicate with various departments to assure proper service to patient
4. Welcome and receive patients.
5. Collect and enter billing information from patients and maintain accurate and current account information utilizing resources available to assure proper insurance coverage and coverage details.
6. Keep insurance information and daily file maintenance current.
7. Answer inquiries regarding accounts or refer to hospital or billing service.
8. Collect, receive and post payments from patients and issue receipts and discounts when applicable.
9. Reconcile daily cash balance, balance cash drawer, and provide reports of revenue.
10. Assist in training of new employees.
11. Assist with care and maintenance of department equipment.
12. Ensures adequate stock of office supplies.
13. Tracks and logs incoming and outgoing drug samples.
14. Schedule and maintain all providers appointments through computerized program (EHR).
15. Adhere to established rules of scheduling determined by providers and nursing.
16. Answer phones, screen calls, takes messages and provides information necessary to return messages.
17. Complete necessary referral documents to appropriate facility (faxing clinic notes or testing that has been completed).
18. Assist nursing with patient call backs when necessary.
19. Make reminder phone calls to patients to ensure provider schedules are up-to-date and access to care is current.
20. Receive, sort and distribute mail
21. Sort and distribute incoming totes from base clinic.
22. Scan documents into patient chart (EHR).
23. Responsible for faxing documents to other entities when applicable
24. Dispersing patient results provided by nurse
25. Compose school/work release/notes by provider recommendations.
26. Satisfactorily qualifies for the position through an Iowa Criminal History/Dependent Adult Abuse check within the limits of applicable laws.

Additional Job Requirements:

1. Participate in educational programs and in-service meetings.
2. Attend meetings as required.
3. Promote good intra and inter hospital communications and relationships.
4. Perform other related duties as assigned or requested.

Soft Skill Requirement:

1. Friendliness
2. Verbal Communication
3. Listening
4. Organization
5. Decision Making
6. Initiative and self-motivation
7. Teamwork
8. Attention to detail

Hard Skill Requirement:

1. Insurance knowledge
2. Data entry
3. Compute aptitude

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Stewart Memorial Community Hospital and all affiliated organizations is an Equal Opportunity Employer (EOE) and prohibits discrimination in employment on the basis of race, creed, color, religion, national origin, age, sex, pregnancy, disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity or expression, associational preferences, or any other classification that deprives the person of consideration as an individual.

Qualifications