What are the responsibilities and job description for the Service Business Development Representative position at Stokes Automotive Group?
Schedules service appointments and maintains the service schedule.
Makes service follow up calls ensuring customer satisfaction.
Communicates effectively with customers and prospects according to their preferred method of communication, whether by phone, by email, or in person.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of customers.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting services.
Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifiescustomers that their messages have been forwarded to the appropriate personnel for prompt attention.
Coordinates promotions with other dealership promotions and advertising.
Maintains an ongoing customer database to capture repeat business.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Attends service meetings.
Maintains professional attitude.
Requirements
One to two years related experience and / or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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