What are the responsibilities and job description for the Service Desk Technician NYC position at Stone Alliance Group?
We are partnering with our client to assist with their search for a Service Desk Technician Tier I. Our client is an independent national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders.They work to deliver the highest standards of care advance the science of the developing brain and empower parents professionals and policymakers to support children when and where they need it most.
The Service Desk Technician will be responsible for the daytoday handson support of the organizations end users. They are looking for someone who enjoys working with endusers and desktop technologies and has relative experience providing desktop support in a dynamic and fastpaced environment. The primary responsibility is to interface with internal users at all levels of the organization to resolve IT issues through timely documented procedures.
Responsibilities :
- Maintains detailed and uptodate licenses and hardware / software inventory
- Creates technical and enduser documents and maintains a knowledge base in ticketing system
- Conducts training on new processes procedures technology and best practices
- Provides rapid responses and ownership of issues and requests reported by end users via Microsoft Teams chat telephone or email
- Supports conference room technology as needed for remote meetings utilizing Zoom / Teams
- Supports Windows and MacOS devices remotely using remote management software
- Performs general technical support and troubleshoots software hardware and cabling
- Performs installs moves additions changes and depreciation of technical hardware
- Responsible for logging tracking and reporting incidents through resolution using Atera
- Manages printer installation configuration and troubleshooting
- Provides enduser training & education on technologies best practices and the organizations policies
- Administers multiple SaaS platforms i.e. Azure AD Salesforce EHR System Microsoft 365 Meraki Atera InTune YAROOM Zoom Phone and Online Meeting Administration
Qualifications :
The anticipated salary range for this position is $65000 $76000 annually. Salary is based on a range of factors that include relevant experience knowledgeskills other jobrelated qualifications and geography.
The salary range for the position is posted. Factors such as candidates work experience education / training jobrelated skills internal peer equity as well as market and business considerations affect the salary offered within this range. In addition this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role) if an authorization is granted to work outside of the location listed in this posting.
Our client is an equal opportunity employer and does not discriminate in employment based on race religion (including religious dress and grooming practices) color sex / gender (including pregnancy childbirth breastfeeding or related medical conditions) sex stereotype gender identity / gender expression / transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a drivers license issued to persons unable to prove their presence in the United States is authorized under federal law Vehicle Code section 12801.9; ancestry physical or mental disability medical condition genetic information / characteristics marital status / registered domestic partner status age 40 and over) sexual orientation military or veteran status or any other basis protected by federal state or local law or ordinance or regulation.
Salary : $65,000 - $76,000
