What are the responsibilities and job description for the Service Advisor position at Stoops Buick/GMC?
Job Summary
We are seeking a knowledgeable and customer-oriented Service Advisor to join our dynamic team. The ideal candidate will act as a liaison between customers and our service technicians, ensuring that all automotive repair needs are met efficiently and effectively. This role requires strong communication skills, a solid understanding of automotive systems, and the ability to upsell services to enhance customer satisfaction.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of required repairs and maintenance services, including oil changes, alignments, and diagnostics.
- Collaborate with service technicians to ensure accurate diagnoses and timely repairs.
- Maintain clear communication with customers throughout the service process, providing updates on vehicle status and any additional recommendations.
- Upsell additional services based on customer needs and vehicle condition, enhancing overall customer experience.
- Process service orders and maintain accurate records of customer interactions and transactions.
- Ensure a clean and organized service area for both customers and technicians.
Skills
- Strong knowledge of automotive repair processes, including diesel engine repair, shocks struts, and general automotive diagnostics.
- Experience as a mechanic or service technician is preferred but not mandatory.
- Ability to effectively communicate technical information to customers in an understandable manner.
- Proficiency in upselling services while maintaining excellent customer relationships.
- Strong problem-solving skills with attention to detail in diagnosing issues.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
Join our team as a Service Advisor where your expertise will contribute to providing exceptional service experiences for our valued customers!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Ability to Commute:
- Plainfield, IN 46168 (Required)
Ability to Relocate:
- Plainfield, IN 46168: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $80,000