Learning Specialist III

Address: USA-MA-Quincy-1385 Hancock Street

Store Code: Human Resources - Brands (5148930)

At Stop & Shop, we’ve been serving our customers and neighborhoods while taking care of each other for more than a century.

A lot has changed in that time, but one thing hasn’t: Stop & Shop is a place where everyone can thrive and feel like they’re part of a family.

That’s because our more than 50,000 associates are a welcoming community who are here for each other to work and win together.

Our associates enjoy competitive salaries, comprehensive benefits, and discounts to support their professional and personal journeys. Plus, they also have the chance to learn from caring leaders in a culture where diverse backgrounds and experiences are celebrated.

Associates might start here as a first job or the next chapter in their career, but they stay for the flexibility that fits their lives, the chance to give back to the community and the feeling that they are valued. So, we invite you to come, pull up a seat, and discover the ways you can make an impact. Because whatever your background, skill set or career goals, you’ll find there’s always room at our table.

The Learning Specialist III plays a key role in advancing development across all functions at Stop & Shop in alignment to our leadership behaviors, culture, and employee value proposition. The purpose of this role is to continually assess the development needs of associates and the business to drive, create, and routinely adapt the learning framework and program offering. This role defines, designs, develops, and delivers effective training programs for associates and management within Stop & Shop.

This position requires strong written and verbal communication skills including building and influencing cross-functional collaboration with subject matter experiences, content owners, and leaders in Stores, Distribution, and Corporate Support. By ensuring engaging and high-quality training, the Learning Specialist III helps us maintain our commitment to developing others and delivering operational excellence and customer satisfaction.

What we ask of you:

PROGRAM OVERSIGHT:

• Create a simple training framework to apply and adapt across different roles and deparments.
• Ensure framework and subsequent content reinforces and prioritizes the importance of driving sales and customer service.
• Follow consistent approach to the adminstration, delivery, communication, and evaluation of development programs.
  
  

INSTRUCTIONAL DESIGN & DEVELOPMENT:

• Partner with leaders in all functions to ensure appropriate connections in priorities, programs, and messages.
• Conduct needs assessment and analysis to create learning outcomes, objectives, and outlines to support development and enhancement of leadership development programs and workshops.
• Influence the prioritization, simplification, and organizatin of trianing content by role in varying functional areas.
• Plan, design, and develop learning approaches to meet the functional needs of associates and management.
• Incorporate various instructional methods, such as quizzes, performance assessments, discussions, self-directed learning, reflection, feedback, role-playing, lectures, on-the-job practice, demonstrations, and exercises.
• Create and produce learning assets, including self-assessments, reference materials, training guides, presentations, and e-learning.
  
  

EVALUATION & CONTINUOUS IMPROVEMENT:

• Asess usage and satisfaction of learning and determine effectiveness of meeting learning outcomes.
• Develop qualitative and quantitative evaluation methods.
• Prepare and distribute learning evaluation results by synthesizing information, reporting results, and providing recommendations for improvement.
• Evaluate existing programs; identify and prioritize gaps and opportunities for future development.
  
  

What you bring to the table:

• 3-5 years of progressive experience in learning & development, instructional design and development, e-learning or a related discipline.
• Demonstrated success with instructional design, development, and facilitation of leadership development, with a focus on creating in-person, virtual, and e-learning experiences.
• Preferred experience in grocery retail and understanding of the industry.
• Broad scope of learning and development including in the areas of: needs assessment and analysis, organizational development, instructional design and development, and adult learning theories.
• Skilled in assessing learner needs, designing and developing engaging and effective learning experiences, producing learning content and assets, overseeing implementation, and evaluating the impact of training programs.
• Proficient in organizing and synthesizing information from diverse sources, e.g., training documents, policies/procedures, presentations, etc. to create new and simplified approaches to learning.
• Proven and consistent ability to manage multiple projects and stakeholders effectively and independently, prioritizing tasks to meet deadlines with minimal supervision.
• Ability to work independently, prioritizing tasks to meet deadlines with minimal supervision.
• Elevated level of professional presence demonstrated through deep and active listening, curiosity, consulting, and relationship-building skills.
• Capable of navigating a complex organization and collaborating effectively with peers, business leaders, subject matter experts, and HR team members.
• Highly collaborative, able to work with a variety of levels of leadership and roles, thriving in a high-performing, creative team environment.
• Highly proactive and responsive in addressing needs of projects.
• Able to work with urgency and ensure thorough follow-through.
• Strong time and project management skills with a drive for high quality and results.
• Ability to convey and influence balanced recommendations to different levels of the organization effectively, along with an openness to be influenced by new and differing experiences.
• Exceptional written communication skills, with a strong focus on sequencing information, conciseness, clarity, grammar, and punctuation.
• Actively seeks opportunities to enhance best practices and drive continuous improvement.
• Technical proficiency in using e-learning authoring tools (Articulate Rise/Storyline or Adobe Captivate preferred).
• Technical proficiency navigating and utilizing Learning Management System (LMS) to register and track learners, upload content, generate reports, and resolve technical issues (SuccessFactors preferred).
• Technical proficiency in graphic design and audio video editing software.
• Experience creating and publishing reports and dashboards as a tool to simplify sharing of information (Excel and Power BI preferred).
• Strong MS Office skills including Excel, PowerPoint, Word, and Forms
  
  

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities
• Flexible, hybrid work environment with three days a week at our Quincy Corporate office and the remaining days working remotely
  
  

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Job Requisition: 422558_external_USA-MA-Quincy