What are the responsibilities and job description for the Inside Sales Account Manager position at Storm Creek?

Job Description

Join Our Team at Storm Creek!

About Us : Hi! We're Storm Creek-a women-owned, sustainably-made, year-round clothing brand that cares deeply about the earth. We proudly donate over 5% of our profits to environmental and community causes that matter to us. Here's a bit more about us so we can really get to know each other.

At Storm Creek, we thrive in three dynamic channels : corporate / promotional, retail / resort, and direct-to-consumer. We don't just talk the talk-we live our core values every day. From sparking curiosity to fueling our growth mindset, we're all about purposeful action and relentless innovation. "Good enough" isn't in our vocabulary-we aim higher, think sharper, and collaborate harder. And giving back? That's in our DNA. We're charging full steam ahead to hit $5 million in charitable donations by 2030. Turns out doing good can look good, too.

We're honored to be named one of PPAI's Greatest Companies to Work For in 2024, ranked in the top 2% of promo products suppliers nationwide, and a proud member of Minnesota Keystone at the 5% giving level. Translation? We're a fantastic place to work. Ready to see what all the buzz is about? Come join the fun!

Position Overview :

Storm Creek is seeking driven sales professionals with a growth mindset who want to work for one of the best and fastest-growing eco-made apparel companies.

As an Inside Sales Account Manager, you'll play a crucial role in driving new account sales and growing market share with our current B2B customers across both corporate and retail / resort sectors. This inside sales role is a vital link to our customers and outside sales reps, requiring excellence in communication, efficiency in delivering information, and an entrepreneurial spirit.

The ideal candidate is a highly motivated self-starter with proven professional sales experience, eager to seize the significant market opportunities in the retail / resort sector. You must be aligned with our mission and core values, and ready to seek better every day!

Essential Job Functions :

Sales Process, Activity & Metrics :

Achieve sales goals through execution of the Storm Creek Sales Process, including discovery calls, targeted outreach, virtual presentations, samples, and product demonstrations.
Build and strengthen B2B customer relationships to grow accounts year over year.
Identify and act upon sales opportunities, efficiently and accurately quote, and follow up to close deals.
Place outbound calls and handle inbound call leads, engage in account-specific social platforms, and actively connect with customers on LinkedIn to share content.
Serve as the main point of contact for retail buyers regarding product information, pricing, inventory, and project solutions.
Review all future retail orders and manage clarifications, drops, and substitutions once Storm Creek purchases are finalized.
Work with the customer operations team to oversee order execution, including decoration; understand fulfillment guidelines and direct customer service and warehouse teams accordingly; monitor and communicate with customers on all ship / cancel dates.

Account Plans & Quarterly Business Reviews :

Identify top accounts and provide input on sales goals within your territory.

Develop account-specific strategic plans using the standard template and execute them accordingly.

Conduct quarterly business reviews on each account plan to ensure alignment with yearly goals.

Develop a thorough understanding of our product line to create the best solutions for our customers.

Collaborate with the Director of Sales on discounts, large quotes, and custom projects.

CRM Customer Data & Accuracy :

Utilize CRM to manage accounts, document communication, and plan outreach.

Record all deals / opportunities in the CRM to ensure a robust pipeline.

Follow CRM standards to ensure all notes, account information, tasks, and communications are accurately recorded.

Upload all trade show leads upon returning from shows and tag them appropriately.

Occasionally create and review daily and monthly sales reports, call reports, and other necessary reports.

Territory Travel / Industry Engagement :

Attend retail trade shows and other events, presenting products and the company in a professional manner.

Participate in industry networking and community engagement.

Track the success of trade shows by preparing expense estimates and tracking show ROI.

Follow Storm Creek's sales trade show standards to prepare, pull the line, and ship materials, set up pre-meetings, and manage post-show follow-up.

Uphold Storm Creek values and deliver exceptional service.

Multiline Rep Engagement :

Strategize and communicate regularly with independent retail multi-line reps and sales support specialists in the territory to coordinate customer meetings / activity.

Educate reps on Storm Creek policies and procedures, ensuring compliance.

Provide reps with all sales tools needed to engage with customers, helping them prepare for sales meetings.

Keep the Director of Sales informed of territory activity, rep needs, and questions.

Skills / Qualifications :

Bachelor's degree in Business, Marketing, Sales, or a related field.

2-5 years of previous sales and account management experience with proven performance.

Strong organizational skills with diligent follow-through.

Exceptional verbal and written communication skills.

Strong time management skills; able to multi-task and remain calm under pressure.

Professional, able to engage at all levels within an organization.

Proficient with Microsoft Office, including Excel.

CRM savvy, or an adept learner.

Solid interpersonal skills enabling lasting customer relationships.

Competitive, self-motivated, and results-driven team player who can balance team and individual responsibilities.

Comfortable in a fast-paced, high-growth environment.

Problem solver; able to think on your feet.

Adaptable and flexible.

Ability to travel as business needs require.

What Storm Creek Can Offer You :

In addition to your base compensation (starting salary range : $55,000 - $65,000 annually), you may be eligible for commissions based on specific sales goals and objectives. We offer a comprehensive benefits package, including Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Employee Assistance Program, and 401(k). Teammates may also be eligible for 10 to 20 days of vacation (depending on tenure), 5 days of ESST, 8 volunteer hours, and company holidays (plus one floating holiday per year).

Storm Creek is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready to join us? Let's make an impact together at Storm Creek!

Salary : $55,000 - $65,000

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