What are the responsibilities and job description for the Sales Marketing/ Customer Support Team Member position at Strategic Materials Inc?
Your Impact in This Role
As a Sales Marketing/Customer Support Team Member, your responsibilities will include but are not limited to:
- Must be comfortable with the phone as your primary communication tool
- Making cold calls to potential customers
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team, prioritizing tasks effectively
- Strong knowledge of internet technology and Microsoft office.
- Assist with day-to-day office tasks
- Previous sales experience valuable
- Bilingual (Spanish) preferred
- Handle inbound and outbound calls in a professional manner
- Provide information about products
- Assist customers with product inquiries, orders and issue resolution
- Utilize computerized systems to track, gather information and troubleshoot customer issues
- Maintain a high level of customer service satisfaction through exceptional service
- Analyze customer needs and recommend appropriate products and services
Qualifications and Requirements
- Previous experience in a customer service role is preferred
- Proficient in computerized systems and data entry
- Strong outbound calling skills
- Excellent phone etiquette and communication skills
- Ability to effectively communicate with customers to ensure their needs are met
- Experience in client services and resolving customer issues is a plus
REQUIRED SKILLS/ABILITIES: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) occasionally.
REQUIRED PHYSICAL ABILITIES: The physical abilities listed below are bona fide occupational requirements for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility
- Bending
- Standing
- Walking
- Sitting
- Climbing
Articulation
- Lifting/Carrying
- Reaching
- Grasping
- Repetitive Movements
Working Conditions:
- Will be exposed to dusty and noisy conditions periodically
- A mixture of light, moderate and heavy physical activity
Benefits
- Medical Insurance
- Prescription Drug Benefits
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Critical Illness Insurance
- 401(k) Retirement Savings Plan
