IT Operations Lead

Streamworks is a trusted partner and innovative leader in direct marketing and secure mail communications, helping clients create and deliver meaningful messaging that drives results. Our company provides state of the art printing presses, print finishing services, a full-service creative and branding agency, and secure fulfillment solutions. 

Streamworks is always looking for talented and qualified people to join our team, people who are ready for a meaningful career, not just another job. We at Streamworks embrace diversity, equity, & inclusion and we are committed to an environment that is open, honest, safe, and rewarding. We will give you the opportunity to learn and grow within the company. We, as a Company, can only be successful if our employees are successful. 

What Streamworks Offers:

• Very competitive wage based on qualifications and experience
• Use of our on-site fitness center 
• Safe, clean work environment
• Air Conditioning, comfortable environment all year-round
• Uniform T-Shirts
• Company-paid Employee Assistance Program
• Medical and Dental Insurance
• 401(k) Savings & Retirement Plan with a match
• Paid Time Off
• Paid Holidays
• Life Insurance, AD&D, and Long Term Disability
• Other voluntary benefits such as Vision, Short Term Disability, Critical Illness, Accident, and more

Summary 

The IT Operations Lead is responsible for overseeing the design, implementation, and maintenance of all IT infrastructure and systems. The IT Operations Lead will collaborate with business leadership to ensure the IT department is aligned with business objectives, security requirements, and company policies. 

Essential Duties and Responsibilities 

• Lead the IT department’s operational and strategic planning.
• Plan, coordinate, direct, and help implement IT-related projects.
• Provide administrative direction and support for the daily operational activities of the IT department.
• Ensure IT procedures and supporting documentation are created for all IT related tasks.
• Manage the deployment, monitoring, maintenance, development, upgrading, and support of all IT systems and infrastructure.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure to business leadership.
• Keep current with the latest technologies.
• Manage existing IT vendor relationships and contracts along with evaluating potential new IT vendors.
• Work with the CIO to:
  1. Develop and manage the IT budget.
  2. Make information security decisions as they pertain to the implementation of new technologies and system changes.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Provide help desk and support when required.
• Assist other IT personnel when needed with resolving and troubleshooting help desk tickets.
• Ensure the team prioritizes help desk tickets to stay within SLA timeframes.
• Maintain a professional and courteous attitude and be respectful of all clients and internal staff.
• Lead IT incident response efforts as directed by the Security Team.
• Openness to working occasional off hours and being on call as needed in emergency situations.
• Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

As the IT Operations Lead you’ll support and lead the team to: 

• Maintain an accurate inventory of hardware and software assets.
• Maintain patching and vulnerability management to policy standards.
• Ensure all changes to IT infrastructure and systems are documented and made in accordance to policy.
• Support production mailing, printing, bindery, inserting, and inkjetting equipment computing and networking needs.
• Maintain compliance with all information security policies.
• Maintain compliance with HIPAA and PCI requirements.
• Assist and support with company and client audit requirements.
• Ensure nightly and weekly offsite backups are completed successfully.
• Order new equipment and work with vendors to resolve warranty work.
• Test and learn new software, create training manuals, and help train/on-board employees. 

Capabilities

• Must be able to multi-task.
• Must be able to manage others within the department.
• Must be able to prioritize workload and reprioritize as needed based on project or issue criticality change.
• Must be able to explain technical concepts to non-technical people using simple language and relatable analogies.
• Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Must be able to tell when something is wrong or is likely to go wrong.

Qualifications

• Self-starter with excellent troubleshooting skills.
• Experience in developing and presenting support documentation.
• Have an understanding of TCP/IP networks and their infrastructure.
• Have knowledge of Windows operating systems, Active Directory, Linux, Mac OSX.
• Have experience with managing and maintaining firewalls, routers, and switches.
• Understanding of information security best practices.
• Excellent ability to work in a team oriented environment.
• Ability to work well with minimal supervision.
• Demonstrate time management, planning, and organization skills.
• Excellent written and oral communication skills.
• Any industry related, IT, or information security certifications a plus.

Education and Experience Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Five plus years of IT experience.
• Two plus years of direct management and/or supervisory experience.
• Two plus years of working with Microsoft (Office) 365. 

       Language Skills

• Ability to communicate verbally in English
• Ability to read and comprehend written and verbal instructions in English 
• Excellent communication skills – written, verbal, and listening

Physical Demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and electrical wiring. The noise level in the work environment is usually moderate but can be high when near specific production equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Streamworks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability, military service, protected veterans’ status, sexual orientation, gender identity, genetic information, or any other status protected under federal, state or local laws.

We invite you to apply in person or on our company website. If you have a disability and require assistance in the application process, please contact the Human Resource department for additional information.

 Streamworks

3640 Pheasant Ridge Drive

Blaine, MN   55449 

All offers of employment are subject to the successful completion of a background check and drug test.