What are the responsibilities and job description for the Customer Service Representative position at Street Delivery?
Job Title: Customer Service Representative
Company: StreetDelivery.com
Location: Amesbury, MA
Schedule: Monday - Friday, 9:00 AM - 5:00 PM
About Us: StreetDelivery is a dynamic and innovative third-party task service specializing in completing inspections for insurance companies. We pride ourselves on our commitment to efficiency and accuracy, ensuring our clients receive top-notch service every time. At StreetDelivery.com, we value a light and fun team atmosphere, where collaboration and positive energy are the keys to our success. Join us in delivering exceptional service while working with a spirited group.
Position Overview: As a Customer Service Representative at StreetDelivery, you will be at the heart of our operations. Your role is pivotal in maintaining the smooth flow of assignments, ensuring they are accurate and clear, dispatching field staff to inspection locations, and maintaining excellent communication with both adjusters and our field staff. This position offers the opportunity to be part of a close-knit team, making a real impact in the insurance industry while enjoying a positive work environment.
Key Responsibilities:
- Assignment Management: Efficiently manage and prioritize inspection assignments, ensuring they are allocated to the appropriate field staff.
- Assignment Editing: Review and edit assignments for accuracy, clarity, and completeness, ensuring all relevant information is available for field staff.
- Dispatch Operations: Coordinate the dispatch of field staff to inspection locations, optimizing routes and schedules for maximum efficiency.
- Communication: Maintain open and effective communication with insurance adjusters and field staff via phone and email, providing updates, clarifications, and addressing inquiries promptly.
- Problem Solving: Assist in resolving any assignment-related issues, ensuring a smooth workflow and client satisfaction.
- Team Collaboration: Collaborate closely with the StreetDelivery team to achieve our collective goals and foster a positive work environment.
Qualifications:
- Previous customer service or administrative experience preferred but not required.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in computer applications and a willingness to learn new software tools.
- Positive attitude and a desire to contribute to a fun and productive team atmosphere.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- A supportive and inclusive work culture that values your contributions.
- Regular team-building activities and a fun work environment.
- The chance to make a real impact in the insurance industry while working with a fantastic team.
How to Apply:If you're excited about joining our team and contributing to a dynamic work environment, please submit your resume and a cover letter explaining why you'd be a great fit for the Customer Service Representative position at StreetDelivery. We can't wait to hear from you!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Shift:
- Day shift
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $20
