Service Manager for Powersports Dealership

Job appli-CAN'T-s need not apply!

We want the doers. The hustlers. The ones who sprint through marathons. The energetic ones who never say no and don't like taking no for an answer. The ones who will look past the hiring clichés we just used.

BUT SERIOUSLY.........

We want people who can get things done! We want people who CAN.

WE WANT YOU!

The Company

Strictly Powersports is a locally owned and operated state-of-the-art powersports dealership located in Pueblo West, CO. We sell FUN to all of Southern Colorado and beyond. We specialize in on-road and off-road vehicles for the entire family. Our company core focus is to deliver a unique and exemplary experience to everyone who enters our building; customers and employees. We believe employees are the key to success and positive work culture. Our core values consist of Professionalism, Respect, Integrity, Teamwork, and Fairness and we take these very seriously.

The Position

We are looking for a Full-Time Service Manager to move our service team to the next level. Ability to work in a fast-paced, high detail-oriented environment using all of today's communication technology is a must. We desire a candidate that can earn the title of "Expert Customer Collector".

• Tuesday through Saturday work week
• Bonus Program
• Discounts on New and Used products
• Paid Time Off
• Mandatory Fun Required
• Off Sundays and Mondays

The Must-Haves

• Prior experience as a Service Manager/Service Advisor, preferably with our brands.
• Verifiable people skills that demonstrate the ability to lead a team of 6-7 talented individuals
• Valid Driver’s License and clean driving record to meet insurance requirements. Motorcycle endorsement must be obtained within 30 days of being hired.
• Professional in appearance and conduct.
• Excellent time management skills; ability to multitask and re-prioritize as needed.
• Ability to resolve problems with minimal supervision/direction.
• Ability to read and comprehend instructions and information.
• Must have the ability to push, ride, and/or drive a variety of vehicles on a daily basis
• Applicants should have the ability to type well, be technically minded, proficient with modern technology and forms of communication.

The Job Duties

SERVICE PROCESS: Consistently achieve agreed-upon service sales volume,
productivity, and profitability by using established Service Department Processes.
Utilize the dealership's scheduling process of all service work in a manner that maximizes technicians' expertise and efficiencies.
Ensure the service department efficiently and effectively processes repair orders (Customer Pay, Warranty, and Internal).
Develop, monitor, and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget, and others) consistent with company policies, regulations and core values.
Develop and execute a successful marketing plan that aligns with the budget and in coordination with the other departments.

II PERSONNEL MANAGEMENT: Manage, develop and sustain a high level of employee performance and morale that results in a fulfilling and productive work environment.
Assure the service department is properly staffed by recruiting, hiring, and promoting the best available people for the right positions.
Ensure employees are being effectively managed on a daily basis to maximize
productivity and morale.
Optimize employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective management practices to produce expected results.
Strengthen employee performance through timely training and development by communication with the General Manager

III CUSTOMER MANAGEMENT: Achieve and sustain a high level of customer
satisfaction and loyalty in ways that increase the loyalty and growth of current and new customers.
Make sure that the service team effectively communicates with customers in a timely way to produce positive results. Develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty. Successfully resolve customer complaints and problems in a timely manner.

What are you waiting for? Hiring immediately.

Work Remotely

• No

Job Type: Full-time

Pay: $55,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Why do you think you are a good fit for our company?

Education:

• High school or equivalent (Preferred)

Experience:

• Service Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• Motorcycle Endorsement (Preferred)

Work Location: In person

Salary : $55,000 - $72,000