Director of Wealth Operations

Strive is a leader in the shareholder-first movement in the United States, establishing one of the country’s fastest-growing asset management firms with over $2 billion in assets under management since its founding in 2022. Driven by core American values—Excellence, Meritocracy, Innovation, and Capitalism—Strive’s approach resonates strongly with investors and consumers alike.

Strive is seeking a Director of Wealth Operations for its emerging Wealth Management division.

The Director of Wealth Operations is essential to our success, with responsibilities spanning the entire business. Priorities include enhancing team and client experiences and optimizing technology. While the team is strong, they rely on you for leadership, support, decision-making, and guidance on complex issues. You'll collaborate with management to implement the firm's vision and shield the leadership team from operational tasks so they can focus on advising clients and building relationships. You’re ready to step in where needed, inspire and teach others, and remain calm in challenging situations. You excel at making and communicating decisions, holding others accountable, and providing direction—even to management. You value teamwork and ensure nothing falls through the cracks, expertly managing tasks and responsibilities. This role is perfect for someone who knows how to get things done!!

Responsibilities

Team Experience Leadership

• Ensure excellent team experience for all, managing down and up
• Conduct 1:1 meetings with all team members and debrief with management
• Manage daily tasks in order of priority and allocate based on capacity of each team member
• Facilitate communication, accountability, and efficiency between Advisors and Operations Team
• Facilitate resolution of employee issues with management, including hiring, training, coaching, clarifying roles and expectations, performance reviews, salary and bonus recommendations, performance improvement plans, and terminations
• Oversee the planning of periodic team-building events and activities.
• Help prepare for and facilitate team planning sessions
  
  

Client Experience Leadership

• Ensure excellent, consistent client experience based on company mission and values
• Oversee client communication, meeting prep, post-meeting action items, financial planning data input, portfolio trading/rebalancing, money movement, and account paperwork processes
• Create new client portfolio transition presentations
• Ensure quarterly reports are accurate and configured correctly.
• Provide backup client service as necessary (answering phones, trading, paperwork, etc.), take final responsibility for difficult issues other team members cannot resolve
• Help plan periodic client events and meaningful surprise gifts
• Support various new business initiatives like social media ads and email drip marketing campaigns
  
  

Compliance

• Support Chief Compliance Officer in…
• Continually train operations and advisory teams on compliance issues
• Ensure compliance with company policies and procedures
• Contribute to new compliance procedures as needed, including cybersecurity initiatives
• Serve as point of contact with compliance consultants
• Ensure timely completion and filing of all required compliance documents.
  
  

Technology Management

• HubSpot – manage and own our CRM accuracy, usage, reporting, and continued development of templates, workflows, and any other automation
• Tamarac – manage and own how firm leverages Envestnet Tamarac and integrates with additional technologies, to identify the most efficient processes
• Email management – manage several inboxes for monitoring and assigning tasks
• Additional technology and office equipment – primary contact for any issues that arise from phones, copiers, or any other systems utilized throughout the firm
• Continuously monitor technology for our industry to determine if there are opportunities to layer on and improve our systems, or potentially to shift to new technologies entirely
  
  

Finance, Vendor and Budget Management

• Ensure quarterly fee billing is accurately completed on the first business day of each quarter
• Review expenses at least quarterly and discuss budget report observations with management
  
  

Special Projects

• Head up special projects and additional responsibilities from time to time as needed
• This is a dynamic role that will continue to evolve, with much opportunity for future growth
  
  

Qualifications

• Bachelor’s or advanced degree in business administration or related field
• Minimum 5 years’ experience with independent registered investment advisor or broker-dealer
• Minimum 5 years’ experience in operations/client service management role
• Excellent verbal and written communication skills
• Superior knowledge of financial services, including industry regulations and legislative guidelines
• Technology savvy, proficient with Microsoft Office, can easily learn new software
• Experience with Schwab Advisor Center required
• Experience with Envestnet Tamarac required
• Compliance, investment trading, and/or financial planning experience ideal
• Ability to streamline and implement new processes and team members’ roles to enhance efficiency, effectiveness, and accuracy, and support rapidly shifting business demands
• Team player – humble, hungry, and smart; willing to fill in for others’ duties when needed
• Open to feedback, driven to continually learn, improve, and grow themselves and the company
• Not afraid to make decisions and learn from mistakes; empowers others to make decisions
• Excellent leadership skills; successful at training, delegating, and holding others accountable
• Accomplished communicator able to express concerns, frustrations, have tough conversations, and provide honest feedback in a respectful manner, even when it’s hard to give
• Ability to diagnose problems quickly and proactively determine creative solutions
• Respectful, loyal, excellent listener, honest, and inspires trust in others
• Charismatic, genuinely loves people, good sense of humor, knows how to have fun at work while still being productive
• Organized, disciplined, excellent time management to prioritize many projects simultaneously
  
  

Benefits

• Competitive compensation package, including a generous initial equity grant
• Health, Vision & Dental Insurance
• 401K plan
• PTO
• & plenty of others!
  
  

Strive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.