What are the responsibilities and job description for the HVAC Service Manager position at Strogens - Service Experts?
Service Manager
Reports To: General Manager
Job Type: Full-time, Regular position
Category: HVAC
The ideal candidate will be responsible for troubleshooting and resolving technical HVAC questions regarding service repairs, analyzing trends of spends and making recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment.
Key Responsibilities:
- Review and manage all repair quotes submitted by the service providers and submit to the National Accounts customer
- Conduct strategic account review meetings with clients on total cost of ownership
- Provide technical support for the department
- Evaluate and resolve technical issues
- Provide technical assistance for customers
- Resolve billing problems of a technical nature
- Help customer service (dispatch) with technical problems
- Perform other duties and tasks as assigned
- Regular, reliable attendance
Requirements:
- Ability to multi-task and prioritize work responsibilities
- Ability to work independently and to instruct others
- Industry-specific knowledge of various components associated with HVAC service field
- Minimum of 5 years proven field experience in residential HVAC
- Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
- Working knowledge of the techniques, methods, tools, and safety precautions of the HVAC trade
- Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information
- Must be proficient with computers – including but not limited to Microsoft Word and Excel
- Must communicate effectively verbally and in writing with customers and service technicians
What We Offer:
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
