What are the responsibilities and job description for the Revenue Operations Analyst position at StrongDM?
StrongDM is driven by a clear mission: Secure Access, Zero Trust.
We design products and solutions that reflect this commitment, transforming the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we help our customers achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. This focus on security has earned us an industry-leading 98% customer retention rate.
Once a customer, forever a fan. That's our goal.
When you work at StrongDM, you join a team committed to solving today's security challenges with technology that works and customers who trust us to protect their most critical assets.
If you ask anyone at StrongDM, you'll find that our values truly guide everything we do-from how we innovate to how we treat each other. These values are the foundation of our culture and define who we are as a company. It may sound cliche, but we're onto something great-and G2 agrees.
We embrace the mission
We pursue mastery
We win together
These are the principles we embody as an organization. They influence how we work as individuals and teams, and what we look for in candidates who join us. We're glad you're here! If this sounds like an environment where you'd thrive, read on.
WHAT YOU'LL DO
- Support the Sales Organization by managing the Deal Desk function including deal reviews, approval requests, generating custom order forms, and ensuring deal accuracy
- Manage the Revenue Operations Case Queue in Salesforce including requests such as: Account or Contact deduplication, account reassignment, deal desk requests, amongst other
- Manage and submit AWS Marketplace offers via the Tackle platform
- Provision customer features and conduct audits to ensure all customers have the appropriate entitlements
- Perform audits of all data sources to confirm accuracy and functionality of systems/process and manage issue resolution with appropriate teams as necessary.
- Provide first-class operational support to our Sales organization by supporting sellers and managers in their day-to-day activities
- Support the Sales Team with day to day requests across sales systems such as Salesforce, Gong, ChiliPiper, LinkedIn Sales Navigator, ZoomInfo and DocuSign
- Identify and support process improvement efforts, while readily accepting new opportunities to simplify and standardize processes for the Sales Team
- Complete necessary Salesforce updates, including but not limited to: process flows, field/page layouts, and Salesforce roles/profiles/groups
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Support the Sales Territory assignment process by leveraging tools such as LeanData to enforce a speed to lead motion
- Work closely with Finance, Accounting, and Legal on various workflows, from deal desk to billing to sales compensation
REQUIREMENTS:
- You're hungry and understand the startup grind that comes with a fast-paced environment and at times ambiguity
- 2 years experience in a sales ops or related role
- Salesforce Administration Certification (preferred, not required)
- Proficiency in G-Suite (Gmail, Sheets, etc)
- Ability to work independently in a fast-paced environment with a high degree of accuracy and accountability.
- Strong process management, analytical, problem-solving and decision-making capabilities.
- Strong knowledge of sales commission concepts, sales data tracking systems, processes and methodologies and has experience working with large volumes of data.
- Stakeholder management skills, with exceptional oral and written communication skills.
- Strong technical skills and analytical skills with a high proficiency of Microsoft Excel and Google Sheets required and having knowledge of Salesforce.com
- Collaborative and team-oriented attitude with strong attention to detail, organized and thorough with a desire for continuous process improvements.
COMPENSATION:
- $40 per hour on contract basis
$40 - $40 an hour
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U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION (Completion is voluntary and will not subject you to adverse treatment)
strongDM provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
strongDM is a federal contractor or subcontractor subject to certain governmental recordkeeping and reporting requirements for the administration of civil right laws and regulations. Employment decisions are made on the basis of job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law.
We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.
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