What are the responsibilities and job description for the Customer Support Assistant position at Style Netbox?
Now Hiring: Customer Support Assistant
Join Style Netbox in Santa Ana, CA!
About the Role:
As a Customer Support Assistant at Style Netbox, you will be the first point of contact for our clients, providing exceptional service and support. Your role is crucial in ensuring customer satisfaction and maintaining strong relationships with our clientele.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide information about our services and assist clients with any concerns.
- Process customer requests, track orders, and resolve issues efficiently.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to improve customer experience.
- Assist in developing support resources such as FAQs and guides.
Qualifications:
- Previous experience in customer service or support is a plus.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
- Proficiency in Microsoft Office and customer support software.
Benefits:
- Competitive hourly pay ($23 - $28 per hour).
- Monday to Friday schedule (8-hour shifts).
- Opportunities for career growth and development.
- Collaborative and creative work environment.
- Employee assistance program and flexible scheduling.
Join Style Netbox and be part of a team that values creativity, customer satisfaction, and professional growth!
Apply today!
Salary : $23 - $28
