What are the responsibilities and job description for the Player Rewards Supervisor position at Suffolk Regional Off-Track Betting Corp.?
Job Description
Job Description
Payrate is $22 Hourly
Job Description :
Oversee daily operations of guest service and player rewards staff.
Core Responsibilities :
- Knowledge of promotions principles and practices and marketing in a customer service-oriented environment.
- Experience implementing programs, special events, giveaways, promotions.
- Experience in marketing sales.
- Experience in assessing staffing and fiscal needs.
- Ability to work and interact with departments throughout the organization.
- Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
- Accountable to ensure the Guest Service and Player Rewards Representatives understand and comply with all regulatory guidelines, submissions, policies, and procedures.
- Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
- Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed and providing staff with necessary information to achieve a successful event.
- Develop log and maintain an efficient stock of materials necessary for the Guest Service and Player Rewards Department.
- Investigate and resolve guest complaints and issues in a timely manner. Report all resolutions and issues to the Guest Service and Player Rewards Manager.
- Maintain strict confidential guidelines concerning all guest interactions and records.
- Knowledge and ability to implement training, evaluation and scheduling of Guest Service and Player Rewards staff.
- Conduct employee-counseling and coaching sessions including corrective action and report information to the Guest Service and Player Rewards Manager.
- Conduct all employee yearly review, goal requirements and necessary paperwork in a timely manner.
- Must Role Model Company guest service program.
- Other duties as assigned.
Qualifications / Requirements :
Other :
Benefits & Perks
Salary : $22
