What are the responsibilities and job description for the Service Center Administrator position at Sulzer Pumps (US) Inc.?
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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Your main tasks and responsibilities :
Answers incoming calls from customers, sales offices, service centers, and in-house personnel when department staff members are not available.
Processes parts orders to factory and performs order entry for parts, repair and service orders through service center.
Enters and processes purchase orders and matches vendor invoices, receiving documents and prepares accounts payable batches.
Reviews and verifies job costs for accuracy and prepares and mails customer invoices.
Performs collection calls, answers inquiries, and works with service center personnel relative to accounts receivable.
Enters daily payroll and prepares required reports for service center management.
Manages personnel files, Workers Compensation, and other human resource issues.
Ensures all involved disciplines are kept abreast of departmental and service center concerns.
Supports, cooperates with, and participates in company-wide LEAN and EHS Managemet System, which includes following all safety, health, and environmental policies and procedures.
Supports and cooperates in company-wide Quality Management efforts.
Performs other duties as assigned.
To succeed in this role, you will need :
High school diploma or equivalent and AA degree in accounting or equivalent strongly preferred.
Minimum of three (3) years experience in gaining product knowledge, and an understanding of company organization as it relates to department activities
Ability to operate office equipment such as computer, calculator, copier, and fax machine
Strong computer skills, with proficiency in latest Microsoft software
Demonstrated written, verbal, and interpersonal skills
Strong organizational ability and detail orientation
What we offer you :
15 days of paid time off and 12 company-paid holidays
401k plan with a 6% match
Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
Health savings account matching
Motivating wellness program
Employee Assistance Program
Paid paternal leave
Gym re-imbursement
Service Awards
Referral Bonuses
No visa or work permit support can be provided for this role
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2025 in the USA.
