What are the responsibilities and job description for the Mid-Market Account Manager position at Summit Fleet?

Job Description

Job Summary

The Mid-Market Account Manager will be responsible for managing frontline communication with our customers and re-establishing relationships with customers who have used us in the past. You will do this by taking inbound calls from current customers, managing regular touchpoints with current accounts, and working to recapture business from customers no longer renting. Our Mid-Market Account Manager team works with the Mid-Market Account Executive team to manage all accounts with less than 25 trucks on rent.

Essential Duties and Responsibilities

Business Development :

Build and maintain relationships with active accounts across industries and regions
Manage regular touchpoints with customers reviewing their fleet, forecast needs, and account specific follow-ups
Develop a strong understanding of the company's fleet rental offerings and value proposition to effectively communicate benefits to potential clients
Conduct regular video meetings and trainings with customers or previous customers

Relationship Management :

Build and maintain strong relationships with mid-market clients, acting as their main point of contact for all fleet rental inquiries

Conduct needs analysis to understand clients' specific requirements and challenges

Offer customized fleet rental solutions that align with clients' business goals and maximize value for their organizations

Provide exceptional customer service and support to achieve and maintain a 75% retention rate

Sales Strategy and Execution :

Collaborate with the sales team and execute comprehensive sales strategy to meet or exceed sales targets within the mid-market segment

Collaborate with the Sales Manager and other team members to create sales plans, pricing strategies, and promotional activities

Present and demonstrate fleet rental solutions to potential clients, addressing their questions and concerns effectively

Sales Pipeline Management :

Maintain accurate and up-to-date records of sales activities, client interactions, and progress in the Salesforce system

Monitor and manage customer portfolio, ensuring timely follow-ups and forecast projections

Collaboration :

Collaborate with the Account Executives and Operations teams to ensure seamless onboarding and ongoing support for clients

Other duties as assigned

Qualifications / Skills

Proficient computer skills including Microsoft Word, Excel, and Outlook

Ability to communicate in a professional manner when dealing with employees, vendors, customers and company contacts

Motivated self-starter with the ability to perform the above duties with little supervision

Capacity to multi-task in a fast-paced work environment along with organization under expected timelines

Team-player who works well with all internal departments

Proven track record of success in B2B sales, preferably in fleet management, rental, or related industries

Experience selling to mid-market clients and managing complex sales cycles

Strong negotiation, communication, and presentation skills

Excellent organizational and time management skills

Self-motivated, goal-oriented, and results-driven

Education and / or Experience

High School Diploma required

A minimum of 1 year Customer service experience

A minimum of 1 year Sales experience

Good organizational and time-management skills

Salesforce CRM Experience a plus

About Flex Fleet Rental

Flex Fleet Rental has been a pioneer in the project-based fleet rental business for nearly a decade. We have been listed in the top 100 growth companies in Utah for 4 years in a row and we are also listed on Inc. Magazine’s list of 5,000 most successful companies nationwide. Do you want to know what makes us so successful? Come join us and find out and participate in our success.

Flex Fleet Rental is growing rapidly, and we are looking for talented individuals who can keep pace and grow with us.

We provide competitive compensation for full-time employees. As this position is critical to our success, it will also be eligible for monthly cash incentives for performance that is on top of your base salary. Benefits include a very generous medical, dental, and vision plan. We make significant contributions to your health savings account. We offer paid time off for sick, vacation, company holidays and more. The executive office is in the Salt Lake City Metro area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Flex Fleet Rental is an at will employer.

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