What are the responsibilities and job description for the IT/Network Technician position at Summit Tech Partners?
Duties And Responsibilities
- Implement, monitor, and administer solutions relating to the College's network infrastructure, server infrastructure, and cloudbased infrastructure.
- Technically document system implementations and the resolution of technical issues to ensure knowledge sharing and continuity.
- Request, prepare, and evaluate solutions and proposals from vendors, making informed recommendations to management.
- Assist in the development of technology related RFPs, ensuring alignment with the College's strategic goals.
- Manage user accounts in Active Directory and Office 365, providing support to users as necessary.
- Analyze system vulnerability assessments and patch/update the systems to ensure compliance with security requirements.
- Maintain confidentiality of system, staff, and student information encountered during the performance of duties.
- Assist in the development and maintenance of network security policies and procedures in accordance with local, state, and federal regulations and the College's guidelines.
- Manage and support the RingCentral VOIP system, ensuring optimal performance and user satisfaction.
- Coordinate with the Managed Service Provider (MSP) for Network Operations Center (NOC) activities, ensuring smooth communication and operational efficiency.
- Collaborate with the Security Operations Center (SOC) for remediation and patching of vulnerabilities, facilitating prompt action on security issues.
- Lead and support the migration from the current VOIP system to a Teams calling system, ensuring a seamless transition for all users.
- Perform other duties as assigned by the Chief Information Officer, Director of IT Operations, and Manager of Network Operations.
- Collaborate with academic departments to integrate technology into the classroom, supporting faculty and students in technology use.
- Participate in training sessions for staff and students on best practices for technology use and cybersecurity awareness.
- Bachelor's degree in a related field; or equivalent years of working experience.
- Proficiency in Microsoft's Operating Systems and Active Directory Services.
- Knowledge of Office 365 Products and Services.
- Familiarity with enterprise level AntiVirus solutions and cybersecurity protocols.
- Understanding of TCP/IP protocols: SSL, SMTP, SSH, DNS, DHCP, SFTP.
- Working knowledge of Linux/Unix operating systems, server virtualization, and networkattached storage.
- Excellent written, oral, and interpersonal communication skills, including the ability to professionally interface with faculty, administration, students, and staff in a diverse work environment.
- Strong problemsolving skills and the ability to troubleshoot complex issues efficiently.
- Time management and multitasking skills, with an emphasis on prioritizing tasks effectively.
- Flexibility to work evenings and/or weekends in response to the needs of the systems being supported, as well as availability via phone if assistance is needed at offpeak hours.
- Familiarity with cloud services such as AWS or Azure.
- Experience with network monitoring tools and methodologies.
- Basic understanding of database management and administration.
- Knowledge of ITIL or similar frameworks for IT service management.
- Ability to mentor and provide guidance to junior IT staff or interns.
- Strong customer service orientation, with a focus on user experience and satisfaction.
- Enthusiasm for professional development and staying updated with emerging technologies.
- Experience managing VOIP systems, preferably RingCentral.
- Familiarity with managed service provider operations and collaboration.
- Understanding of security incident response protocols and vulnerability remediation.
- Proven experience in migrating from traditional VOIP systems to Microsoft Teams calling.
