What are the responsibilities and job description for the Service Writer / Asst. Service Manager position at Sun Life Marinas?
Service Writer / Asst. Service Manager
We are looking for a forward-facing customer centric professional to help with both private members and public customers with their boat service needs.
Duties and Responsibilities
· Greet Customers in a timely, friendly and professional manner.
· Communicate clearly with customer to determine the nature of their service issue
· Obtain accurate customer and vessel information
· Proper write up of Repair Order, clearly defining issues. Repair orders must be legible.
**take good pictures of boat/work needed**
· Notify Service Manager of pending work through conversation and a completed repair order.
· Provide estimates for labor and parts, following up with customers for additional required repairs and costs
· Follow the progress of each repair order. Contact customer regarding any changes in the estimated promised completion date.
· Handle telephone inquiries regarding work in process and appointments
· Compare final invoice with original repair order
· Assist customer at completion of repairs to pick up/deliver vessel back to them
· Establish and maintain good working relationships with customers to encourage repeat and referral business. Ensure work areas and customer waiting areas are kept clean.
* Must have Marina and or boat driving experience.
* Must be able to stand for extended lengths of time, must be able to climb in and out of boats, must be able to lift 50 lbs.
Skills Required
· Problem Solving
· Solid knowledge of computers and proficient in web navigation
· Strong written and verbal communication skills
· Customer focused
· Ability to overcome objections
· Positive Attitude
· Team Player
Compensation
· Competitive Compensation
· Benefits Package (Medical, Life/AD&D)
· 401k
· Holiday Pay
· Paid Time off
· Employee Discounts
Job Type: Full-time
Pay: From $20.00 - $25.00 per hour
Expected hours: 45 – 50 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Boating: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
Shift:
- Day shift
Work Days:
- Weekends as needed
Ability to Relocate:
- Rapid City, MI 49676: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25