What are the responsibilities and job description for the Educational Customer Care Specialist position at Sun Technologies?
Pay Range: $25-$31/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.
Featured Benefits:
- Medical Insurance in compliance with the ACA
- 401(k)
- Sick leave in compliance with applicable state, federal, and local laws
Must Have
- Accurate and efficient data entry
- Accustomed to a fast-paced environment
- Attention to Detail
- Customer Service
- MS office
- Salesforce
- Smartsheets
- Solid written communication skills
Profile:
- It is CRUCIAL the data being entered is accurate, so we will be looking for past performance/roles requiring this skill. The selected candidates will enter into CB databases, but one is salesforce so this and smartsheets experience needed.
You have:
- 3-5 years experience leading and navigating complex customer issues and resolving those cases
- 3-5 years experience providing high quality support while managing assigned cases within service level agreements
- Strong organizational and prioritization skills and the proven ability to move forward within multiple projects in concert, as a leader, independently, and as a member of the team
- Familiarity with accommodations and/or disabilities a plus
- Adept problem-solving skills, including using data to inform decisions and actions
- A proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting priorities
- The ability to collaborate and provide guidance to teammates on complex cases
- The ability to navigate a rapidly evolving landscape
- Knowledge of Microsoft Office tools: Word, Excel, PowerPoint
Salary : $25 - $31
