Educational Customer Care Specialist

Pay Range: $25-$31/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Must Have

• Accurate and efficient data entry
• Accustomed to a fast-paced environment
• Attention to Detail
• Customer Service
• MS office
• Salesforce
• Smartsheets
• Solid written communication skills

Profile:

• It is CRUCIAL the data being entered is accurate, so we will be looking for past performance/roles requiring this skill. The selected candidates will enter into CB databases, but one is salesforce so this and smartsheets experience needed.

You have:

• 3-5 years experience leading and navigating complex customer issues and resolving those cases
• 3-5 years experience providing high quality support while managing assigned cases within service level agreements
• Strong organizational and prioritization skills and the proven ability to move forward within multiple projects in concert, as a leader, independently, and as a member of the team
• Familiarity with accommodations and/or disabilities a plus
• Adept problem-solving skills, including using data to inform decisions and actions
• A proven ability to not only build and manage customer relationships but also to build strong relationships across internal teams that may have conflicting priorities
• The ability to collaborate and provide guidance to teammates on complex cases
• The ability to navigate a rapidly evolving landscape
• Knowledge of Microsoft Office tools: Word, Excel, PowerPoint