What are the responsibilities and job description for the Technical Support Specialist position at Sun Technologies?
Job Title: Technical Support
Duration: Up to 12 months contract with possible extension.
Location: Detroit, MI
Pay Range: $35- $40/hr (The pay rate may differ depending on your skills, education, experience, and other qualifications.)
Featured Benefits:
- Medical Insurance in compliance with the ACA
- Sick leave in compliance with applicable state, federal, and local laws
- 401(k)
Job Description and Responsibilities
- Minimum of 3 years of IT experience is required
- Minimum of 3 years of customer service experience is required.
- Communicate effectively, both orally and in writing, with users, unit staff and Managers
- Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Salary : $35 - $40
