Referral Coordinator

Sunbreak Therapy Services is a specialized Speech and Occupational clinic dedicated to providing exceptional care to pediatric patients. We are a compassionate, patient-focused team offering a variety of therapy services aimed at improving our clients overall quality of life. We are seeking a detail-oriented and proactive Referral Coordinator to join our dynamic team and help facilitate the referral process for our patients. This position also offers opportunities to build relationships within the community to help grow our patient base.

Sunbreak Therapy Team Brand Values:

• Collaborative
• Effective
• Compassionate
• Skilled
• Individualized

Job Responsibilities:

• Referral Management
• Coordinate and process incoming referrals for speech and occupational therapy services.
• Schedule initial evaluations and follow up scheduling after completion of evaluations.
• Communicate with patients regarding appointment details and necessary documentation.
• Authorizations:
• Obtain and maintain authorizations for services
• Ensure all referral and authorization documentation is compliant with insurance provider protocols.
• Patient Communication:
• Serve as the primary point of contact for patients regarding their therapy referral status, appointment scheduling, and any needed paperwork.
• Records Keeping and Documentation:
• Maintain accurate and up-to-date records of all referrals, appointment schedules, and patient information in our electronic health records (EHR) system.
• Ensure compliance with HIPAA regulations to safeguard patient privacy and confidentiality.
• Collaboration & Coordination:
• Act as a liaison between the clinical team, referring physicians, and specialists to ensure the smooth coordination of therapy services.
• Assist in resolving any issues or challenges that may arise during the referral process.
• Front Desk Duties & Float:
• Front desk responsibilities one day per week on Fridays, including answering phones, scheduling appointments, checking in patients, collecting payments, and handling administrative tasks
• Be available to float to front desk coverage when needed at all three clinics, ensuring continuity of clinic operations.
• Community Outreach & Relationship Building:
• Conduct 2-3 community visits per month to local pediatrician offices and other relevant healthcare providers.
• Build and maintain strong relationships with referral coordinators at these offices to market the services offered at Sunbreak Therapy Services and encourage the sending of appropriate referrals.
• Actively promote the clinic’s services and foster collaborative partnerships within the community.
• Administrative Support:
• Provide administrative support to the clinic team, including assisting with patient intake, preparing patient records, and handling phone calls and emails related to referrals.
• Ensure that all necessary intake forms and assessments are completed before a patient’s initial appointment.

Qualifications:

• High school diploma or equivalent required, associate’s or bachelor’s degree in healthcare administration, medical office, or a related field preferred.
• At least 1-2 years of experience in a healthcare setting, preferably in a clinic or therapy-based environment.
• Familiarity with speech and occupational therapy services and basic understanding of medical terminology.
• Experience with obtaining authorizations and collaborating with insurance companies, along with a solid understanding of insurance benefits.
• Proficient in using Electronic Health Records (EHR) systems, with a strong preference for experience with WebPT.
• Proficient with Google Drive and MS Office.
• Proven ability to thrive in a fast-paced environment while effectively managing multiple priorities.
• Excellent interpersonal skills with the ability to build strong relationships with patients, providers, staff, and management. Outstanding customer service skills, both in person and over the phone.
• Excellent organization skills with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have reliable transportation for community visits.

Preferred Skills:

• Previous experience working in a pediatric or therapy-based clinic
• Bilingual (Spanish or other languages) is a plus.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Beaverton, OR 97008 (Required)

Ability to Relocate:

• Beaverton, OR 97008: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25