Revenue Analyst (Hourly)

Overview

The Revenue Analyst provides support to the Revenue Manager and Director of Revenue Strategy, building business analyses and maintaining data cleanliness to facilitate strategic decision-making and achievement of the hotels’ top-line revenue objectives. During peak season, the Revenue Analyst will also take on the role of Group Rooms Coordinator, ensuring smooth and efficient management of group room bookings, supporting the Event Planning Manager, directly communicating with group clients to guide them through the booking process, manage rooming lists, and ensure that all deadlines and requirements are met.

Salary Range: $24.00/hour - $26.00/hour

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40 miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job status

Responsibilities

• Update, process, and generate daily, weekly and monthly revenue management reports for Revenue Manager to distribute.
• Support hotel’s yield efforts as directed by Revenue leaders, including updating rates and length of stay restrictions in RMS, PMS and OTAs
• Build new reports, as needed, to assist in preparation for the revenue management meetings or data analysis.
• Ensure inventory, sold-, available-room counts remain balanced across systems, correcting group blocks that cause discrepancies.
• Prepare 14 Day Forecasts and distribute to management team to support adequate staffing levels.
• Support Revenue leaders through set-up of reports and systems in their preparation of short-term and long-term forecasts.
• Build rate plans, manage accuracy of rate details in all systems and confirmation emails, and communicate updates to Reservations, Front Office, and Marketing teams.
• Attend meetings as representative of revenue team, keeping & distributing minutes.
• Manage and maintain content and positioning accuracy and relevancy on distribution channels including Hyatt GIS Audit.
• Monitor and analyze the competition daily and weekly through OTA Insight and STR reports to identify selling strategies and market trends. Alert Revenue leaders to emerging trends.
• Verify rate parity is maintained across all distribution platforms and channels.
• Assists Revenue Manager and Director in coding of expense invoices and submission of contracts for approval.
• Operates as seasonal Group Rooms Coordinator
  • Reviews all assigned contracts to ensure accuracy of rates, dates, billing, inventory levels, and clauses are reflected in group room block build.
  • Create and maintain group room blocks, building blocks accurately to contracted and available inventory, inputting rooming lists, ensuring all group block reservations have correct billing, and accurate information.
  • Provide exceptional service and support to group client via phone and email, guiding them through the room block process, explaining required documentation and important deadlines.
  • Monitor group pick-up, communicating trends to client and sharing reminders of reservation due dates to encourage successful fulfillment of group block to contract.
  • Perform audits on group blocks, as needed, to monitor for duplicate reservations, incorrect spelling, group guests booked outside the block, etc.
  • Run all pertinent reports for groups including client-facing reports rooming list and pick up reports, as well as internal reports, such as actualized revenue report.
  • Attends and participates in group pre- and post-convention meetings, representing Reservations department.
  • Work closely with other hotel departments (e.g., front desk, sales, catering) to ensure all group needs are met and that all details are accurately communicated and executed.
• Other Duties as assigned

Qualifications

• Proven analytical and conceptual skills
• Demonstrated proficiency in Microsoft Excel
• Demonstrated exceptional verbal and written communication skills as well as strong presentation skills
• Demonstrated exceptional problem solving and process improvement skills
• Demonstrated exceptional partnering skills
• Ability to simplify complex data into metrics and recommendations that are easily understood and actionable
• Prefer strong working knowledge of Springer Miller Property Management, Hyatt PrO (IDeaS RMS), Hyatt Reserve and Envision Group System.

#SuncadiaResort

Salary : $24 - $26