Residential Permit Coordinator

OUR PURPOSE

SunCommon believes business should create positive change and help solve the world’s biggest problems. Our mission is to accelerate the transition to solar power in our communities because ensuring a habitable planet is the most important work of our lifetimes.

ABOUT THE BUSINESS

SunCommon is a market leading renewable energy company operating in Vermont and New York’s Hudson Valley and Capital District. We use an innovative approach to marketing, via high-touch, personal interactions with home and business owners who want clean electricity and more energy security. We’ve done all the legwork to put together a total package that’s easy for the customer. We picked the best equipment manufacturers, arranged attractive financing that saves our customers real money and hired up the finest installers. There’s over 8,000 happy SunCommon residential and commercial customers so far - and lots more to come. Organized as a Benefit Corporation and certified as a BCorp, we’re committed to the triple bottom line of People, Planet and Profit. Our goal is to become the largest publicly traded, BCorp in the country producing renewable energy.

ABOUT THIS POSITION

Residential Permit Coordinator is where dreams become reality in the solar process for customers. This team-oriented function requires great attention to detail and fearless follow through. The Permit Coordinator supports the work of the RPM, who provides customers with joyful service after the sale and through installation. You’ll be working with the RPM team as well as our partner installers to coordinate preparation and scheduling for residential solar and battery installations, and follow up on the details to assure customer satisfaction. You'll be working with the RPM team to complete and process paperwork such as the applications for permits and solar installation records. The position will also help keep company databases up-to-date so we can provide the best possible customer support. This position is in Kingston, NY and requires onsite and remote work.

ESSENTIAL JOB FUNCTIONS

Reporting to the Manager of Residential Projects, the Permit Coordinator will:

• Accurately coordinate details of multiple projects in a time-sensitive environment
• Complete applications for building departments while maintaining relationships with these authorities, as well as assisting with NYSERDA and utility applications when demands calls for it. Follow up with Customers to give them regular updates on their permit applications.
• Schedule utility service work in coordination with solar installations and manage utility relationships.
• Schedule electrical inspections once the installations are complete
• Prepare documentation and present projects for approval at local planning board meetings
• Create post-installation documents for customers
• Positive, enthusiastic attitude is absolutely key
• Conduct friendly and professional phone and email communication with our partners and our customers
• Prepare documents and track details for new customers, entering information in CRM
• Participation in the process of innovation that will continue to keep our business steps ahead of the rest of the solar industry
• Be willing to take on more as skill and comfort levels increase

JOB QUALIFICATIONS

The ideal candidate for this position will:

• Ability to accurately complete and process documents
• Self-directed team player with excellent oral and written communication skills
• Possess excellent written and verbal communication skills, including the ability to identify and use the most effective communication tool for the situation
• Be extremely skilled in juggling several tasks at once while remaining focused and organized
• Actively work to make it easy for our customers to go solar
• Be proficient in Microsoft Office and Google docs and Customer Relationship Management software
• Willingness to continually embrace personal and professional development
• Ability to thrive in a dynamic business environment and shift gears as needed (we call it the solar coaster).
• Thrive in a collaborative, team atmosphere – giving and taking feedback to improve your personal performance as well as that of your team and the entire business.
• Demonstrate commitment to social change.

COMPENSATION & BENEFITS

SunCommon provides our employees a competitive salary and strong package of benefits, including:

• For the employee and their family, fully paid medical premiums as well as a significant contribution toward medical deductible expenses.
• For the employee and family - fully paid dental premiums.
• Employee Assistance Program (EAP)
• 3 weeks paid personal leave (combined vacation and sick) for year 1; 4 weeks for year 2 and beyond.
• 10 paid holidays annually.
• Company contribution toward retirement (401k company matches 1:1 up to 3% of pay that the employee sets aside, then a 1:2 match for 4 or 5%) or 3% of pay toward the employee’s college student loan debt.
• Company-paid short-term disability insurance, long-term-disability insurance and $25K in life insurance with buy-up option
• Employee Assistance Program (EAP)

SUNCOMMON VALUES

Achieving our mission is critical work, and how we do that work matters. One way SunCommon creates positive change is internally, by instituting and measuring ourselves against practices that do right by our employees, customers, and communities. The following core values are critical to our operations and our success: Embody Excellence, Maintain Humanity, Prioritize inclusivity, Cultivate Joy.

We do it by celebrating creativity, cross-functional collaboration, high energy, hard work, good play, deep networking and with the acknowledgement that we’ll each make mistakes and learn from them. We know success. We know fun. Come do both with us.

As a certified BCorps, we take seriously our responsibility to succeed and to honor our triple bottom line commitments to People (our employees and their families, our Customers and residents of the communities where we do business), Planet (our beloved environment and the broader globe, give climate change) and Profit (providing capital grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it. Innovation is fun stuff.

SunCommon of course is an equal opportunity employer and we don’t tolerate harassment or other discrimination based upon sex, sexual orientation, gender identity, marital status, caregiver status, pregnancy, military or veteran status, race, color, religion, national origin, place of birth, ancestry, age, physical or mental disability, genetic information or any other legally protected status.