Operations Manager for a Beauty & Wellness Company

Job Title: Operations Manager

Location: New York, NY

Company Overview:

sundays is a non-toxic nail care brand focused on wellness.

Going to the salon is about so much more than just getting your nails done — it’s a small, but powerful way to practice self-care for your mind and body. sundays studios are designed to feel like home so that clients can feel comfortable and be themselves, without the hustle and bustle of rushing. We are a community — our incredible employees, beautiful clients, and social followers that are passionate about wellness and have joined us in their own way, on this journey. As a leader in our field, we are seeking a results-driven and strategic Business Development Manager to join our high-performing team.

Job Summary:

You will collaborate cross-functionally to test, improve, and optimize applications and system enhancements to improve the customer and employee experience.

Key Responsibilities:

• Compliance and SOPs: Develop, implement, and monitor compliance programs to ensure all operations align with legal and regulatory requirements.Regularly review and update SOPs to reflect changes in regulations and business practices.
• Studio Operations: Manage and streamline the operations across multiple salon locations, ensuring consistency in service quality and customer satisfaction, as well as salon compliance. 
• Inventory Management: Oversee inventory levels, including ordering, stocking, and managing supplies to ensure salons are well-equipped without overstocking.
• B2B and D2C Operations & Logistics: Coordinate with suppliers, partners, and direct-to-consumer channels to ensure efficient logistics and supply chain management.
• Customer Service Excellence: Implement strategies to enhance customer satisfaction and retention & address customer service issues and implement corrective actions.
• Team Leadership: Lead and support the salon managers and staff to meet operational goals, providing training and development opportunities where necessary. Conduct performance reviews, provide constructive feedback.
• Strategic Planning: Collaborate with the management team to align operational strategies with overall business goals. Identify opportunities for expansion or improvement.
• Marketing and Promotions:Coordinate with the marketing team to promote salon services and special offers. Analyze the effectiveness of promotional campaigns and adjust strategies accordingly.
• Budgeting: Develop and manage budgets for each location, monitor expenses, and monitor financial performance, analyze variances, and implement strategies to increase profitability.

Qualifications:

• 4-6 years of operations experience, and 2 years of stores / field leadership.
• Logistics: Familiar with fulfillment centers, packing requirements, shipping and processing for products and all the backend work of logistics and ordering products for back stock.
• College degree
• Excellent written and verbal communication skills.
• Strong ability to successfully interface with all levels and areas of the organization, establish close working relationships, and support for improvement opportunities.
• Can identify operational improvement opportunities and work with others to generate and implement solutions.
• Ability to work a flexible schedule to meet the needs of the business; may require weekends and evenings.
• Very organized and good with tracking their processes and reducing costs and creating more efficient processes.

Benefits:

We offer PTOs, Health Benefits and a fun and friendly team environment. 

If you are a motivated and strategic sales professional looking to make a significant impact in a growing company, we invite you to apply for this exciting opportunity. Join us in shaping the future of sundays!