Claims Assistant

Job Title: Claims Assistant

Location: Overland Park, KS 66210

Duration: 6 months

Position Type: Hourly contract Position (W2 only)

Note:

Potential opportunity to convert to permanent employee.

Job Schedule:

• Hybrid- in office 3 days/WFH 2-this schedule will be discussed at interview 3 in office 2 at home.
• Job hours- 8-4:30 but flexible

Job Summary:

• The Claim Assistant, under close supervision, performs customer service and/or claims processing functions.
• This role reports to an Operations Supervisor or to Claims Team Leader. There are no positions reporting into this position.

Job Responsibilities:

Duties may include, but are not limited to:

• Assign and Register New Claims – Answer Incoming Customer Service Call
• Receive new losses and verifies accuracy of information via coverage.
• Register new loss information on system.
• Perform all file updates on system as directed by claim reps/team leader.
• Register loss payments on system.
• Provide customer service to agents, insureds, clients, and other customers.
• Prepare all loss registration forms.

Skills:

• Strong customer orientation and experience supporting customer needs. How many years CS experience do you need? 1-2
• Professional written and oral communication skills to effectively provide service to internal and external customers. Candidates must be able to format their own professional email responses
• Organizational skills and simple adding and subtracting
• Experience with computer systems experience and experience in an automated environment. Client managers will train in our systems, so at least have a basic working knowledge of windows
• Keyboarding and data entry skills.
• Works well within a team environment; focus on self-development.
• Committed to high standards of behavior and performance.

Education/Experience:

• High School Diploma
• Verbal and written communication proficiency
• 1-year previous claims processing experience.