What are the responsibilities and job description for the S2 DataCenter Technician position at Sunrise Systems, Inc.?
S2 Data Center Technician
Boydton VA
Onsite / Contract
Our Team is currently seeking an entry level Data Center Technician to support both company specific servers as well as servers onsite at customer data centers. The ideal candidate balance technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example : KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to conclusion.
What you'll do :
- Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues with minimal customer and business disruption.
- Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
- Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment uses, lifting, electrical hazards, ladder / rolling stair use).
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
- Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
- Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with guidance from S3 technicians.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Learns the client's business and maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
What you bring :
