What are the responsibilities and job description for the Retail Sales Associate position at Sunseeker Resorts?
Sunseeker Resort Charlotte Harbor is currently searching for a Part-Time Retail Sales Associates!
The Retail Sales Associate is responsible for providing guests with assistance and world-class service while maintaining a comfortable shopping environment, as well as becoming experts on the different types of merchandise each outlet is selling.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.
Job Duties
- Greet all guests in a timely, engaging and friendly manner, assist them in making their purchase, log sale into register and bag merchandise
- Anticipate each guests’ needs and wants by asking open-ended questions and engaging in conversation; apply learnings to create WOW moments by suggesting product buys
- Utilize sales techniques to increase units sold per transaction
- Demonstrate expert product knowledge by suggesting additional and/or alternative buys that will resolve any needs the guest may have
- Maintain appearance of sales floor and ensure all guest service standards match that of the resort
- Fold and hang merchandise, replenish stock, maintain racks, shelves and glass cases
- Direct all escalations to the Assistant Retail Manager
- Follows any and all transactional procedures (credit cards, charges, comps, etc.) as directed
- Must gain knowledge of each store’s merchandise; role requires work in numerous different outlets
- Exceed customer expectations by offering sincere suggestions and establishing trust
- Perform any other duties as assigned.
Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
- High School Diploma, GED, or equivalent.
- Previous work experience in customer service or retail preferred.
Other Minimum Requirements
- Ability to work varied shifts, including weekends and holidays
- Working knowledge of Microsoft Office
- Excellent customer service skills
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines
- Must possess mature personal discretion and sound judgment
- Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
- Able to communicate effectively in English, in both written and verbal form
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
For more information, see www.sunseekerresorts.com
