What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest requests, inquiries, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Provide recommendations for local attractions, restaurants, and services
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in hotel management or front desk operations is preferred
- Knowledge of night audit procedures is a plus
- Familiarity with phone systems and phone etiquette
- Excellent customer service skills with the ability to handle difficult situations professionally
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hospitality management software is a plus
- Fluency in multiple languages is an asset
- Ability to work flexible hours, including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement within the hotel industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays, dining, and other services
If you have a passion for providing exceptional guest service and enjoy working in a dynamic hospitality environment, we would love to hear from you. Please submit your resume along with a cover letter highlighting your relevant experience.
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
Work Location: In person
Salary : $10 - $13
