What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Answer phone calls promptly, providing information about hotel services and responding to guest inquiries.
- Manage reservations, including modifications and cancellations, while maintaining accurate records.
- Handle guest complaints and concerns with professionalism, ensuring guest satisfaction.
- Maintain the front desk area, ensuring it is clean and organized at all times.
- Assist with night audit duties as required, balancing accounts and preparing reports for management.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Provide local information and recommendations to guests regarding attractions, dining, and activities.
Qualifications
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Ability to work flexible hours, including nights and weekends as needed.
- Familiarity with hospitality management software is an advantage.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A positive attitude and a passion for providing outstanding service in the hospitality industry.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in hospitality!
Job Types: Full-time, Part-time
Pay: $12.50 - $12.75 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Mount Pleasant, MI 48858 (Required)
Ability to Relocate:
- Mount Pleasant, MI 48858: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $13
