What are the responsibilities and job description for the Front Office Coordinator position at Super 8 by Wyndham?
Job Description: Front Desk Agent
About Us:
Super 8 by Wyndham is a welcoming and professional small business located in Branson, MO. We pride ourselves on maintaining an agile and inclusive work environment, providing equal opportunities for all.
Job Summary:
We are seeking a Front Desk Agent to join our team and contribute to an exceptional guest experience at our hotel. This role is responsible for welcoming guests, ensuring the security and cleanliness of the property, and managing incoming and outgoing communications, including mail and deliveries. The ideal candidate will be friendly, outgoing, and experienced in using front desk systems.
Responsibilities:
- Greet and welcome guests with a professional and friendly demeanor.
- Answer, screen, and direct incoming calls efficiently.
- Assist guests with check-in, check-out, and reservation inquiries.
- Manage guest requests, complaints, and concerns in a timely and courteous manner.
- Ensure the front desk and lobby areas are clean and organized.
- Process payments and maintain accurate records of transactions.
- Handle incoming and outgoing mail and deliveries.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Ensure security measures are upheld, including monitoring visitor access.
Requirements:
- Previous experience in a front desk or customer service role preferred.
- Proficiency in front desk systems and basic computer skills.
- Strong communication and interpersonal skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive pay.
- Employee discounts.
- Opportunities for professional growth.
- Positive and supportive work environment.
Join our team at Super 8 by Wyndham and be part of a welcoming and professional workplace where guest satisfaction is our top priority!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Work Location: In person
Salary : $14 - $17
