Information Systems Technician I

Duties that may be assigned include, but are not limited to, the following:

• End-User Support: Provide first-line technical assistance for hardware, software, and network-related issues. Resolve level one incidents and requests, escalating complex issues as necessary.
• Training and Documentation: Conduct training sessions and create instructional materials to enhance user proficiency in computer systems. Ensure all documentation is aligned with ITIL best practices.
• System Monitoring and Reporting: Monitor systems and infrastructure for performance, availability, and security. Generate and analyze reports to proactively manage system health.
• Customer Interaction: Maintain professional communication with end-users, ensuring issues are addressed in a timely and effective manner. Follow up to confirm issue resolution and gather feedback for continuous improvement.
• Collaboration: Work closely with other IT staff and Operations, including network and systems administrators, to coordinate the resolution of technical issues. Installation of proprietary software and hardware.
• Miscellaneous: Other duties as assigned, such as assist in the implementation of IT projects and initiatives as required.

Ideal Candidate Profile

      The ideal candidate will possess a strong understanding of ITIL principles, particularly in incident management, service request management, and problem management. They should be proficient in:

• IT Systems Knowledge: In-depth knowledge of personal computer hardware, software, LAN/WAN infrastructures, and operating systems (e.g., Windows 10/11 OS).
• Technical Communication: Ability to clearly communicate technical information to non-technical users and document procedures according to ITIL guidelines.
• Problem Solving: Skilled in diagnosing and resolving technical issues, with the ability to assess system failures and implement corrective actions.
• Training and Support: Experience in delivering end-user training and support, with a focus on improving user experience and system utilization.
• Adaptability: Ability to quickly learn and apply new technologies and adapt to changing work environments.

Minimum Qualifications

• Education: High school diploma, GED, or high school proficiency certificate. A bachelor’s degree in computer science, information systems, or a closely related field is desirable. Relevant work experience may be substituted for the educational requirement on a year-for-year basis.
• Experience: 1-2 years of job-related experience with demonstrated competence in IT support.
• Licensing: Possession of a valid California driver’s license.

Application Process

      Interested individuals must complete a court application on-line and must provide a valid email address. Only applications submitted electronically will be considered. To apply go to: https://cc-courts.org, click on the Careers tab then click on the Current Employment Opportunities link.  All communications will be via email. Please add contracosta.courts.ca.gov and government.jobs.com to your email address book to ensure delivery of emails. For additional information email: jobs@contracosta.courts.ca.gov.

      Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidate’s application package,          and those deemed best qualified will be invited to an oral interview. The court reserves the right to revise this process in accordance with the Court Personnel Plan and            accepted selection practices.

GENERAL INFORMATION

Conditions of Employment

Successful completion of fingerprint and a criminal record background check is required prior to appointment and is a condition of employment.

Because the Court operates in multiple branches, the employee may be required to travel to other court locations, and possession of a valid California driver’s license is therefore required.  All employees of the court who operate a vehicle on court business must certify they possess a valid California Driver’s License and required levels of automobile insurance. 

Convictions

Felony and misdemeanor convictions may be disqualifying for employment with the court. The court will assess the nature and gravity of the offense, the time that has elapsed since the offense was committed, and the nature of the job duties to be performed.

Employment Eligibility:

In accordance with the Immigration Reform and Control Act of 1986, all persons hired after November 6, 1986, are required to present to the Court, at the time of appointment, original documents which show satisfactory proof of: 1.) identity and 2.) U.S. Citizenship or a legal authorization to work in the United States. 

Union Representative

This position is an unrepresented position.

Salary : $69,058 - $88,138